McDonald's

3.8
1257 reviews
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Business Details

1432 E Grand River, Portland, MI
48875, United States
(517) 647-4680
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1432 E Grand River, Portland, MI
48875, United States

Hours

Reviews

3.8
1,257 reviews
5 stars
518
4 stars
297
3 stars
217
2 stars
73
1 star
152

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, particularly in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Several customers noted that food was often cold or not fresh, with complaints about fries and burgers being served at subpar temperatures.

Customer Service

While some customers praised friendly staff, others reported rude interactions and a lack of accountability for mistakes.

Cleanliness

Multiple reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions.
  • LH
    Libby Hilley
    4 days ago
    5.0
    Drive thru was fast and the workers were friendly! Which is rare these days.
  • KL
    Kaden Linderman
    Nov 9, 2025
    4.0
    Had issues with my mobile order on the app side but the workers at the counter helped and got me my order
  • JD
    Jane Doe
    Oct 28, 2025
    2.0
    Came during Sunday lunch hour. The drive thru was super busy with a line around the building. My husband ran in thinking it would be quicker. It took 20 minutes to get a double cheese burger and a six piece nugget. The burger was somehow old and cold even though it was special and required a cook to order, the nugget were just ok. Not from the area but we wouldn't recommend and definitely would skip this location in the future.
  • RR
    Ryan
    Oct 26, 2025
    5.0
    Been to a lot of McDonald's. We actually came back to this one a second time. Very fast service, actually hot and crispy fries. People in back actually can communicate if someone is standing at the counter.
  • DM
    daisy martinez
    Oct 22, 2025
    1.0
    I was told I couldn’t get a large iced water only a small and a medium due to the McDonald’s sticker deal going on that I wasn’t even interested in, I have gotten a large iced water from this location multiple two different times before prior to the monopoly deals but was told I can only get a small or a medium cup. That doesn’t include a sticker on it lol
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1432 E Grand River, Portland, MI?

McDonald's is open daily from 5:00 AM to midnight (12:00 AM).

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight (12:00 AM).