McDonald's

3.2
1617 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
520 East Walton, Pontiac, MI
48340, United States

Hours

Reviews

3.2
1,617 reviews
5 stars
508
4 stars
285
3 stars
283
2 stars
144
1 star
397

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, particularly managers, leading to a frustrating experience for customers.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, contributing to dissatisfaction.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or stale items, while others praised fresh food.

Service Speed

Several reviews mentioned slow service times, particularly during busy hours, leading to long waits for food.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty restrooms and unkempt dining areas.
  • LK
    Lily Knapp
    2 days ago
    1.0
    Very disappointed with this location. I’ve worked in fast food for 5+ years and managed locations for 4+ and never once spoke to a customer the way my dad was spoken to the other morning. All he did was going and attempt to place an order at the counter since he had cash. We both admit he did get a little rude to the employee who spoke to him but that never warrants telling a customer to” go drink another one “. That is incredibly disrespectful and I will no longer be returning to this location because of this. Would give 0 stars if I could.
  • KT
    Kelli Turman
    4 days ago
    1.0
    Ordered food tonight 1/8/2026 and the chicken nuggets are old and burnt, wrong chicken sandwich but regardless that is also old and obviously cooked more than once. Fries are brown and cooked multiple times also. Disgusting
  • AM
    Amy McIntyre
    5 days ago
    1.0
    They NEVER get the order right and when you try to call no one answers the phone after multiple calls. Then when I did get ahold of someone she states there's nothing they can do because it was the night before and the food has already been eaten what did you want my kids to do wait till the next day to have dinner because you guys messed up in order and never answer the phone. I will drive 5 miles out of my way to go to a different McDonald's this McDonald's is the biggest joke
  • PF
    Pam Ford
    Dec 28, 2025
    1.0
    Spent 75 dollars at McDonald's didn't receive order right SMH and manager want me to bring sandwich back for them to get my order right cause they messed up instead of getting my name for next time cause it costs gas money to come back
  • MJ
    Marii Johnson
    Dec 15, 2025
    1.0
    I was trying to use my rewards points, and the manager I interacted with was extremely rude. Instead of calmly explaining what could or couldn’t be done, she spoke to me in a dismissive and impatient manner and told me I was “holding up the drive-thru line” and needed to pull back around. Her attitude and demeanor were rude from the moment she approached the window, before I even had a chance to speak, and it felt like this is not the first time she’s treated customers this way. On top of that, every time I try to use my rewards points at this location, the system “never works.” The whole purpose of having points is to be able to use them, yet this continues to be an ongoing issue. She did not offer any type of solution or attempt to help resolve the problem and instead kept trying to dismiss me. Between the repeated system problems and the manager’s unprofessional behavior, this experience was extremely frustrating and unacceptable.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in Pontiac, MI?

McDonald's in Pontiac, MI is open from 5:00 AM to 12:00 AM Monday through Thursday and Sunday, and until 1:00 AM on Fridays and Saturdays.

When is the drive-thru service available at this McDonald's location?

Drive-thru is open from 6:00 AM to 11:00 PM Monday through Saturday, and from 7:00 AM to 11:00 PM on Sundays.