McDonald's

3.1
1686 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
44961 Woodward Ave, Pontiac, MI
48341, United States

Hours

Reviews

3.1
1,686 reviews
5 stars
485
4 stars
281
3 stars
284
2 stars
154
1 star
482

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, indicating a lack of organization and management.

Staff Attitude

Feedback highlighted a mix of friendly and rude staff interactions, with some customers noting helpful employees while others experienced disrespectful service.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, particularly in the bathrooms, and issues with food quality, such as cold fries and incorrect items.

Operational Problems

Customers expressed frustration with the drive-thru and curbside pickup processes, citing confusion over order fulfillment and inconsistent hours of operation.

Food Quality

While some customers enjoyed their meals, many reported issues with incorrect orders and food not meeting expectations, suggesting inconsistency in food preparation.
  • KW
    Kyy Waters
    1 day ago
    1.0
    What is with McDonald’s employees now a days? All I was asking was what time does breakfast start so that I don’t have to drive all the way to the store only to find that you can’t make the order. Then I spend 30 minutes trying to get support to cancel the order. I don’t know about other dashers but from my end I can’t see what the customer orders until I arrive at the establishment. Then and only then can I see. So when I pulled up tonight and was told it’s breakfast, I responded with ok thanks but then I asked again what time does it start so I’ll know ahead of time to contact the customer, but you ignored me just like the other McDonald’s. Was I rude? No. So why such bad treatment? Try driving around in a busted car all day long and get horrible treatment from people and still remain positive. Yeah it’s not easy but you don’t see me being rude. Do better.
  • JK
    Julianna King
    2 days ago
    1.0
    Ordered only a couple things and they forgot not one but two different items… and when I tried to ask for help the lady was noticeably pissed off and was rude. We had to go back through the drive through which we had already waited in. Ended up spending over half a hour waiting for McDonald’s. Thanks.
  • LM
    Latrice M
    Nov 8, 2025
    5.0
    I DoorDashed a filet of fish meal and when I received it the fries were so hard and I called therm and the manager hung up in my face. This place is horrible they need to get rid of him immediately
  • MU
    Mitchiyoshi Uyeda
    Oct 30, 2025
    2.0
    This I was a very frustrating experience. I have some tips to improve the consumer experience here: 1. Remove the curbside pickup option here. There’s no designated spots, but one sign that is a difficult to see. After driving around the block and finding it, it made me go inside. 2. Don’t expect customers to understand McDonalds terminology. Telling me it’s staged means nothing to me. But when you say that and look at me like I am the problem, it’s very frustrating. I get that you can’t just hand out food to people. But when your technology fails, it’s not my fault. The older woman at the counter was very nice, though. She kept checking on my orders as I waited. That’s why you get a 2. She doubled your score.
  • CM
    Christine Morrison
    Oct 16, 2025
    1.0
    10/16/2025- one of the worst experiences today at this location. Have visited this place since it's close to my work. Went today through the drive thru, they were extremely busy. Got food fairly fast but it was incorrect. Had to go inside and they immediately knew I received the wrong order. Waited 25 minutes and never got my order. They took my original receipt and said they'd remake it. They continued to say that for the next 25 minutes and told me it was coming up. Meanwhile, the lobby filled up and orders after my remake were fulfilled. Very unorganized and unprofessional. One staff member was kind and tried several times to say "they were working on it". Finally they said it needed to be rerang so that it could be made. Seriously?! Finally I requested a refund and had to go to my car to get my card I paid with. Appeared they didn't have the original receipt I gave them. I told them what was ordered and they refunded my money. I went to the next closest McDonald's on Telegraph Rd and had my order within 5 minutes. To add a final insult, when I compared the two receipts, this location didn't refund me correctly. The difference is minor, but isn't right. Moving forward, I'll be sure to drive the extra miles to the Telegraph location and never frequent this location again.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's located at 44961 Woodward Ave, Pontiac, MI?

Delivery is available Monday through Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 4:00 AM the next day, Saturday from 4:00 AM to 3:59 AM the next day, and Sunday from 4:00 AM to 11:00 PM.

When can I use the drive-thru service at this McDonald's?

Drive-thru hours are Monday to Wednesday from 5:00 AM to 11:00 PM, Thursday from 5:00 AM to 4:00 AM the next day, Friday and Saturday open 24 hours, and Sunday from 4:00 AM to 11:00 PM.