McDonald's

3.5
1321 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3477 N Okemos, Okemos, MI
48864, United States

Hours

Reviews

3.5
1,321 reviews
5 stars
453
4 stars
300
3 stars
244
2 stars
105
1 star
219

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers report friendly service, many others describe rude or unhelpful interactions.

Order Accuracy

Numerous complaints about incorrect orders and missing items, leading to frustration among customers.

Service Speed

Many reviews highlight slow service times, particularly in the drive-through, with some customers waiting excessively for their orders.

Food Quality

Food quality is inconsistent; while some customers enjoyed fresh and hot meals, others received cold or poorly prepared items.

Cleanliness

The cleanliness of the restaurant is frequently criticized, with reports of messy tables and unsanitary conditions.
  • AR
    Alma Rodriguez
    2 days ago
    2.0
    I’m not for the area and come by every other weekend . Very sad. I ordered a large smoother got a large cup but a medium portion. My fries were cold and soggy refried multiple times and some were hard . Food was also cold and so was my coffee , if I pay for my food I expect it to be fresh made and warm .
  • JJ
    Jeff
    6 days ago
    1.0
    OLD and COLD food EVERY TIME! I have been pretty consistently coming to this locations due to the location of my job. Sausage Biscuit is room temperature at best and the biscuit is chewy, as if it was just thrown in the microwave. Same with the Cheese Burgers, old, dry and often dirty meat, being cooked on a grill that seemingly hasn’t been cleaned all day (burger with no onions has bits of black burnt onion bits clinging to the patties). You are lucky if your cheese ever melts. Very poor quality control. I can tell that the owner is just collecting a check and does not care about the quality of the food their restaurant puts out. Employees are often nice though.
  • AA
    Alex
    Nov 8, 2025
    1.0
    Not the same as it used to be, overpriced and they don’t even bother putting in toppings or sauce that is supposed to come with the burger. They only care about getting the customer out of the store as quickly as possible. Never coming here again!
  • CW
    Casey Walters
    Nov 3, 2025
    4.0
    For the price I paid I didn’t expect my sandwiches to be so sloppy and my buns smashed. The fries were stale and dark
  • AR
    Alisen Rowlett
    Oct 27, 2025
    1.0
    Me, my mother and father came here to eat, 2 people came in here complaining about how they got the wrong food, the manager, workers and whoever else in the back were cussing up storms to each other and clearly didn't know what they were doing. The food was honestly great, first time eating at a McDonald's without complaining about food, but the place was a mess, workers were rude and seemed like they cant do anything right because they wont focus on work. And the orders that were messed up, they gave girl number 1, girl number 2's bag of food instead of remaking it, which is what theyre SUPPOSED to do. That's a food health issue.

Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location in Okemos, MI?

This McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.

Does this McDonald's have a drive-thru, and what are its hours?

Yes, it has a drive-thru open from 5:00 AM to midnight Monday through Wednesday and Sunday, and until 1:00 AM Thursday through Saturday.