McDonald's

3.2
1451 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3586 E Apple Ave, Muskegon, MI
49442, United States

Hours

Reviews

3.2
1,451 reviews
5 stars
396
4 stars
297
3 stars
289
2 stars
140
1 star
329

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude staff, and issues with order accuracy.

Food Quality

Many reviews mentioned cold, poorly prepared, or incorrect food items, leading to dissatisfaction.

Cleanliness

Some customers noted cleanliness issues, including dirty trays and unsanitary conditions.

Customer Experience

Overall, the customer experience was marred by long wait times and unprofessional behavior from staff.
  • JW
    Justin Wiseman
    Jan 2, 2026
    1.0
    5 people in total walked by me at the register when I brought our oder up because basic reading skills weren't applied. No drink cups, nor the cheeseburger. Fries were cold like they were refrigerated. Manager said someone was going to get yelled at. Yet, the next couple that ordered was missing part of their big Mac. Apparently not only are you ignored here, but reading isn't a requirement. Allowing them to have phones on them seems like a cognitive distraction. Won't be going back.
  • LH
    Leah Hughey
    Dec 27, 2025
    3.0
    The people who are waiting on you can't count and have no manners.
  • HH
    HaiLeigh Hill
    Dec 20, 2025
    1.0
    I’m not usually one to get upset like this, but all I ordered was a McChicken and some fries. Does the photo LOOK like a McChicken? I waited about 5 minutes just at the speaker, they acted like I was inconveniencing them (It was only 10pm). They told me they were making new chicken for my McChicken and then when I got home I see this. My fries tasted like cardboard and were really old as well.
  • KS
    Kegan Strait
    Dec 7, 2025
    4.0
    Order a quarter pounder meal, good burger good service, a nice little McDonalds
  • CH
    Chris Hardy
    Dec 6, 2025
    1.0
    Don't go here!!! Frappe was warm. Yes. Mush! Horrible! Reeeeeally slow service. 23 minutes to get my order Not at all friendly service Will Not Ever go here again

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's Muskegon location?

The dine-in hours are from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

When is the drive-thru open at this McDonald's?

The drive-thru operates from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.