Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,219 reviews
5 stars
345
4 stars
214
3 stars
240
2 stars
120
1 star
300
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a frustrating experience.
Food Quality
Many reviews mentioned cold or poorly prepared food, with frequent complaints about incorrect items and unsatisfactory taste.
Customer Experience
Several customers highlighted poor customer service, including unhelpful staff and lack of communication, contributing to a negative dining experience.
Mixed Reviews
While some customers praised quick service and friendly staff, these positive experiences were overshadowed by the overall negative feedback.
- CBChristian Burns1 day ago1.0Don't go here. I get it, mcdonalds is pretty tasty usually... but its only tasty if they give you the right order. I ordered a 10 piece chicken nugget, and got my friend a quarter pounder meal. Instead, we got a chicken sandwich and a hamburger... so we went through the drive thru again, and they told us to come inside. So, we did, and they had our meal. We asked if they needed the other meal back and we set it on the table. Someone in the back said "no" and then the rude cashier who already had no manners when she served us at the drive through, just took the bag and said, "ill take it." She didnt even ask us lol, since it was technically ours. So yeah, crappy service and couldn't get an order correct or even close lol.
- DJDanny Juice3 days ago1.0Slowest McDonald’s in the Midwestern United States. Could possibly add southern Canada and it would still win.
- STSophie TenniDec 19, 20251.0If I could leave a zero star review, I really would because this place is a piece of crap. We were here for almost 30 minutes waiting for our food and then we asked for the manager comes out and we talked to him and he said that he would go work on a refund five minutes later we get our food and ask about a refund and the manager said that he didn’t even remember saying that this place is a piece of crap so don’t even come here. The girl with black hair though was really nice. .
- SWSally WeaverDec 8, 20253.0Just wish McDonald's didn't support this administration. I will be boycotting until further notice.
- RARoy AndersonDec 4, 20251.0Worst drive through service ever. Multiple times I have pulled to a speaker for service and the other lane will get waited on before me. I waited for someone while two other vehicles got waited on before me and still did not have anyone acknowledge I was there. Absolutly rediculous. I did not wait and left and will never return.
Frequently Asked Questions About McDonald's
What are the regular operating hours of the McDonald's at 1696 Sternberg Road, Muskegon?
The McDonald's at 1696 Sternberg Road, Muskegon is open daily from 6:00 AM to 11:00 PM.
When is the delivery service available at this McDonald's location?
Delivery service is available daily from 6:00 AM to 10:30 PM.
What are the drive-thru operating hours at this McDonald's?
The drive-thru is open every day from 6:00 AM until 11:00 PM.
Which payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's provide for pickup and delivery?
The McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food online for this location?
You can order online via their delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
Is there a McDonald's app to facilitate mobile ordering and offers?
Yes, the McDonald's app is available for iOS and Android, providing mobile ordering and offers. You can download it from the Apple App Store or Google Play Store.
What nearby food options are available around McDonald's at 1696 Sternberg Road?
Nearby dining options include MrBeast Burger, Crumbl - Muskegon (desserts), Jersey Mike's Subs, Big Boy, Olive Garden Italian Restaurant, Bob Evans, Qdoba, Red Lobster, Asian Buffet & Grill, IHOP, and Burger King, offering a variety of cuisines and dining experiences.
Are there convenience and retail stores near this McDonald's?
Yes, nearby retail and convenience locations include TrueSleep Mattress Store Muskegon, American Mattress, Art Van PureSleep, Verizon mobile store, Meijer Gas Station, and ALDI USA grocery store.
What nearby health and beauty services are available near McDonald’s?
Close to this McDonald's you can find Healthy Smiles Dental Care, Aspen Dental, Motto Clear Aligners, Pearl Nails, Great Clips hair salon, and Rx Optical for eye care services.