Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,210 reviews
5 stars
343
4 stars
213
3 stars
238
2 stars
120
1 star
296
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude employees, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or poorly prepared food, with frequent complaints about incorrect items and unsatisfactory freshness.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and restrooms, contributing to a negative dining experience.
Mixed Experiences
While some customers praised the food and service, many others expressed frustration, indicating a lack of consistency in performance.
Management Concerns
Customers highlighted issues with management, including unhelpful responses to complaints and a lack of staff training.
- JLJulie LeClair2 days ago1.0Two times we ordered curd side two times we had to go in the store after waiting 15 minutes or better. Them two same times staff acted like they had no idea there was a curd side order. The first time they appeared to find it on the floor the last time they said we don't have any orders I had to get my daughter from the car, to walk in with her phone, to prove it was ordered at that location and paid for. Crazy bad curdside service
- PPPoprocks716Nov 8, 20251.0Took forever for order then when I received it the fries were ice cold and they missed one of the quarter pounders I ordered.
- DSDebbie SmithNov 8, 20251.0The worse visit to mcds ever..the woman in windows rude n manager ok with it sad
- BBBilly BobNov 7, 20251.0Staff is disgusting to customers they have no class are nasty people. If you plan on going through there drive through within 3 hours of closing time they will treat you like an inconvenience. They will forget your catchup mustard, pickles and sauce on purpose just to be petty. Dont waste your time here.
- RYRachel YahneNov 5, 20251.0Can't even get anyone to help you on front counter and the food is gross
Frequently Asked Questions About McDonald's
What are the regular operating hours of the McDonald's at 1696 Sternberg Road, Muskegon?
The McDonald's at 1696 Sternberg Road, Muskegon is open daily from 6:00 AM to 11:00 PM.
When is the delivery service available at this McDonald's location?
Delivery service is available daily from 6:00 AM to 10:30 PM.
What are the drive-thru operating hours at this McDonald's?
The drive-thru is open every day from 6:00 AM until 11:00 PM.
Which payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's provide for pickup and delivery?
The McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food online for this location?
You can order online via their delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
Is there a McDonald's app to facilitate mobile ordering and offers?
Yes, the McDonald's app is available for iOS and Android, providing mobile ordering and offers. You can download it from the Apple App Store or Google Play Store.
What nearby food options are available around McDonald's at 1696 Sternberg Road?
Nearby dining options include MrBeast Burger, Crumbl - Muskegon (desserts), Jersey Mike's Subs, Big Boy, Olive Garden Italian Restaurant, Bob Evans, Qdoba, Red Lobster, Asian Buffet & Grill, IHOP, and Burger King, offering a variety of cuisines and dining experiences.
Are there convenience and retail stores near this McDonald's?
Yes, nearby retail and convenience locations include TrueSleep Mattress Store Muskegon, American Mattress, Art Van PureSleep, Verizon mobile store, Meijer Gas Station, and ALDI USA grocery store.
What nearby health and beauty services are available near McDonald’s?
Close to this McDonald's you can find Healthy Smiles Dental Care, Aspen Dental, Motto Clear Aligners, Pearl Nails, Great Clips hair salon, and Rx Optical for eye care services.