McDonald's

3.5
1393 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1804 S Mission St, Mount Pleasant, MI
48858, United States

Hours

Reviews

3.5
1,393 reviews
5 stars
478
4 stars
329
3 stars
231
2 stars
103
1 star
252

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude and unprofessional behavior from management and staff, leading to a negative dining experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a need for improved accuracy in order fulfillment.

Food Quality

While some customers enjoyed the food, there were numerous reports of cold or poorly prepared items, suggesting inconsistency in food quality.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and pest issues, which detracted from the overall experience.

Customer Experience

Mixed feedback on customer interactions, with some praising friendly staff while others highlighted negative encounters, particularly during busy times.
  • JD
    Ja de
    Nov 8, 2025
    1.0
    Waited an hour for food. At a McDonald’s. Seriously? Also I thought I heard the manager like yelling at employees, let’s not do that.
  • SS
    Sean Smith
    Nov 4, 2025
    1.0
    This has to be the worst McDonald's to ever exist. Every time I visit this restaurant, I think what will go wrong this time. This place never ceases to amaze me. Every order will either be wrong, or take 45 minutes to an hour, or both. The quality is usually subpar, old, cold... I understand it's McDonald's but this is low down even for them. Because of the fact that every order takes nearly an hour, I only place mobile orders in advance and take my time getting there. Although, to my surprise, the order is still not ready. If its even remotely busy, just give up. You are never getting your order. Before you know it, a large crowd will build up at the order pickup counter and at most 1 order comes out every 15 minutes. This place should be condemned. I just got done waiting 50 minutes for a big Mac. This was the last straw. This is not only the worst McDonald's, but the worst ran establishment in all of human history. This place is beyond saving.
  • DM
    Dawna Miller
    Oct 31, 2025
    1.0
    Ordered online for pickup and they informed me that they couldn’t give me the Dr Pepper I ordered because something was going on with their carbonation, but I was still charged for it. And they didn’t give me my full order, I was missing items.
  • CP
    Crystal Parker
    Oct 18, 2025
    1.0
    We stopped in today and the cashier (sidel) was so pleasant he has great customer service, we had to transfer money and he politely waited and said he was going to take the next order. The manager (marla, howeveryou spell it) was so unprofessional and shouldn't be in management what so ever I have been in customer service for 20+ years as wells as management i will be contacting corporate about her she was so rude not only did she snatch the card out my mans hand she then shut the window and started yelling at the kid mind you he was doing exactly what he should have been and was so kind and polite. We even tried telling her we were held up because of us having to make that transfer, not his fault which is one of the things she yelled at him for...the food was great the service was great EXCEPT from management thats so sad and I feel so sorry for the Employees. I really hope higher management steps in and puts a stop to this as these are young college/school kids as a parent of a teenager if I ever heard someone talk to or treat my child in that manner I wouldn't contain myself....so mara/Marla whatever ur name is older woman you should be very ashamed of yourself and know i have never seen such unprofessional unpleasant behavior.
  • AD
    Angael Dyck
    Oct 17, 2025
    1.0
    Worst McDonald’s in all of mount pleasant take the extra few minutes and drive down to the Pickard locations… A side of tarter is $.50 each for one tiny dot lol and when we told them this is a joke they got mad and said the GM came in and told them that’s all they were allowed to do. I’m sure they’ve got bigger problems than sides of tarter he is addressing. Like this location having the worst food, the worst drive thru that forgets whole sandwiches, half filled fries and the list goes on down to hair in the food. Why I keep coming back I guess I’ve got hope for them pshhh not anymore. You go to a drive thru so you don’t have to go in at this location forget that you’ll end up going in. This place is wild! I get it it’s fast food but this location is just a waste of money and time.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Mount Pleasant, MI?

McDonald's in Mount Pleasant, MI is open 24 hours every day of the week, from Monday through Sunday.

Does this McDonald's location offer delivery services?

Yes, this McDonald's provides delivery services 24/7, including curbside pickup, same-day delivery, and no-contact delivery.