Big Chicken

Reviews

• TB

  Tasha Beller

  4 days ago
  5.0
  The employee was so nice and taught me all about the history of Big Chicken. I wish they did ads or else I would have gotten there sooner! Tried a chicken salad that was delicious and worth the wait for the quality of the tenders. The honey mustard dressing was also tasty.
• CC

  christina christian

  Jan 4, 2026
  1.0
  ********I WISH I COULD GIVE NO STARS ********** I am highly upset after receiving my meals From the Livonia location. I ordered a 3 tender plate, a 5 tender plate and an original snack tender. My tenders were dried out and tough. The toast was burned, the fries were cold, the coleslaw was dry and my sandwich was drenched in sauce. I called to report the order to the manager to find out that HE DOESNT SPEAK ENGLISH. My first issue is how do you have a manager on duty that can’t speak to the public when there’s a situation. Mohamed (an employee that took my concern placed me on a long hold to speak with store manager ) argued with me about the food being fresh to order and couldn’t have been burned or distasteful because THEY PROVIDE FOOD FRESH TO ORDER. Mohamed explained that there is no way i could’ve he that experience as if im not the person consuming the meal. The service i experienced was horrible. My server was Gianna G. I am highly upset and I advise you to keep driving if you’re thinking about stopping here for food. Unprofessional and they don’t take accountability. The food here is too expensive to not be satisfied with your meal. I have never been told I was lying about food until today. No apologies. No credit for my meals. Nothing but a Siri we can’t help you because that can’t be true. What a Slap in the face. To the owner. Your apology is not enough. I sat on the phone while Mohamed spoke to you and you told him that the service couldn’t have been as I explained. I spent $35 and you all didn’t offer any compensation. You just respond to everyone’s message with a facade of sincere apologies. What we really would like to receive is DECENT food or compensation.
• JB

  Jaron Bentley

  Jan 3, 2026
  1.0
  The chicken was less than average. Slow service. Avoid.
• BG

  Burak Güneş

  Jan 2, 2026
  1.0
  I am writing this review after my direct feedback to the restaurant regarding my visit on Dec 31, 2025, went ignored. I ordered the Big Cali Meal, onion rings, and a Big Shot with crispy chicken. Coming from a restaurant background, I was shocked by the lack of quality control. The grilled chicken tasted old and plain, the bacon was undercooked, and the onions were raw rather than caramelized, making the sandwich a messy, dripping disaster. The avocado was also diced rather than sliced, causing everything to fall apart. I had to give up on the meal halfway through. Even the onion rings were inedibly thick and undercooked. The only thing that tasted right was the Big Shot, though I ended up with a stomach ache for the rest of the day. My first visit here was great, but this experience was unacceptable
• WL

  William LeBoeuf

  Dec 30, 2025
  2.0
  First timer. The grilled chicken was chewy, firm, and dry. 2 wasted sandwiches. Something very wrong with those patties. The Nashville Hot crispy chicken, and mac n cheese were fine. Online pickup, Dec. 30th evening.

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