Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported extremely long wait times, often exceeding 30 minutes, for their orders.
Order Accuracy
A significant number of reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Staff Attitude
Many customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty bathrooms and poorly maintained dining areas.
Food Quality
Customers frequently complained about cold, undercooked, or poorly prepared food, with some items being served stale or expired.
RW
Ryan Wylston
2 days ago
1.0
How hard can it possibly be to read an order? The past 3 times I've placed a Doordash there's been, wrong things in my bag, missing things from my bag, and for some reason yall can't read the NO KETCHUP part of the order. Nothing will make me fix this review. Just like nothing makes you guys put any effort in to do better.
QL
Quintin Lee
Nov 13, 2025
1.0
On 11/13/25 I witnessed a total of five cars to be parked, waiting for their order. They requested me to take a whole lap around the building to park on a further Parking spot they had insane amount of attitude from what I witnessed. Every customer was very polite, including myself this is not a first time occurrence for me. I believe they are trying to get their time down, but they’re not focused on actual customer service. do better. I witnessed food being walked to a car while staff was playing on their phone. The whole time with zero sense of urgency looked more of an effort into walking slow. Very disappointing but not surprised from this location
TM
Tari Meeker
Nov 2, 2025
1.0
Terrible management, poor at best customer care and filthy.
Ordered on the app, was (very rudely) told that was inside, MUST go inside. Go inside, manager is extremely rude, says that's a drive thru order, MUST go to drive thru. I asked what was going on, why did the say to come in then? I told him that wasn't good customer service. He got angry, slammed my bag on the counter and said he was done with me and done talking about it. I will not waste my hard earned money or time there ever again.
PC
peanut too cute
Oct 29, 2025
1.0
I asked to add cheese onto my mcchicken in the drive thru while at the speaker. I was told I had to make changes at the window bc they had finished our the order. I reminded the person taking my order to add cheese to my mcchicken. When I got to the second window and I did not have cheese on the chicken. When I presented my issue to the employee she told me nothing could be done at this time. I had not paid for the cheese and to do so I would need to drive around and place the order for cheese at the speaker if I wanted to purchase the cheese. I stated I wanted to add the cheese twice but bc I didn't catch the mistake before paying for my food I could not pay for the extra items at the service window.
The employees and so called management would rather argue about a slice of cheese than to make a customer happy.
Please tell me
JJ
Jac
Oct 24, 2025
1.0
This place is discusting
The manager is discusting.
I was in a hurry to get to my grandsons football game and hour and half away
Went thru drive thru order dbl ham. Just mustard n onion and LG coke
Had to repeat order 5 times
Get to the windows and got med coke
I asked for a LG and the boy ssid you only pd for a medium
I asked for the manger
She comes to the windows and I asked for the LG coke I ordered she said no bcuz you only pd for med.
I ssid fine I'll pay the extra
She ripped it out of my bf hand dumped it in a LG glass and put it out tbe windows and slammed so I had him beep she reopen the windows and I asked for her name and she huffed shut windows
The my burger was dripping in ketchup only
I took it in asked for my proper order and a lady came in after me with her burger made wrong
I waited while the so called manager took out 3 different orders outside amd they remade the lady after me hers and just ignored me
So I left and I was 5 minutes late for the game
I have never been more disgusted in my entire lifetime!!!
If I could given stars thats exactly what they'd have gotten
What are the regular operating hours for McDonald's in Lansing, MI?
McDonald's is open daily from 5:00 AM to midnight.
When is the drive-through at this McDonald's location available?
The drive-through is open every day from 5:00 AM to midnight.
What delivery options does this McDonald's offer?
They provide curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's online or via an app?
Yes, you can order through the McDonald's App available on iOS and Android or via their online ordering link.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services are available at this McDonald's location?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Where is this McDonald's located?
It is located at 3135 Martin Luther King Jr Blvd, Lansing, MI 48910, United States.
What nearby places can I visit after eating at McDonald's?
You can visit nearby places like the Michigan Heritage Rodeo, Michigan's local bank branches like Bank of America, or enjoy shopping at Dollar General nearby.
Are there other fast food options near this McDonald's?
Yes, Taco Bell and Mr. Taco Drive-in Restaurant are nearby, offering alternative fast food choices.
What automotive services are located near McDonald's in Lansing, MI?
Nearby, you can find Sparty Auto Mall, CSC.BodyShop for automotive repairs, and Outspoken Detailing LLC for auto detailing.