McDonald's

2.9
2541 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3135 Martin Luther King Jr Blvd, Lansing, MI
48910, United States

Hours

Reviews

2.9
2,541 reviews
5 stars
596
4 stars
392
3 stars
449
2 stars
281
1 star
823

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported poor service, including long wait times, rude staff, and frequent order mistakes.

Food Temperature

Many reviews mentioned receiving cold or improperly prepared food, contributing to overall dissatisfaction.

Management Issues

Numerous complaints highlighted ineffective management and lack of staff training, leading to disorganized service and unresolved customer complaints.

Cleanliness

The restaurant was frequently described as dirty, with neglected bathrooms and unkempt dining areas.
  • DS
    Darren Strickner
    4 days ago
    5.0
    I went through the drive-thru and for some reason my app wouldn't work so I couldn't get my free Big Mac and it took my points. But the manager was very nice and paid for my smoothie and they were super friendly and helpful. I highly recommend this restaurant
  • OW
    Olivia Whitley
    Jan 2, 2026
    1.0
    20 minutes waiting for a drive- thru order of two snack wraps and a McDouble is wild.
  • BE
    Brandan Ellsworth
    Dec 28, 2025
    1.0
    It never fails every single time I come here I have to pull a head and wait 20 minutes for my food. Pretty sad
  • MU
    Mauricio Urbina-Muniz
    Dec 26, 2025
    1.0
    Ordered hotcakes and sausage. Sausage mcmuffin. Both were cold bread was dry and toasted. Very disappointing. Number to call is always busy.
  • LG
    Lizandro Galvan
    Dec 18, 2025
    1.0
    I haven't been in Lansing for long, and this McDonald's is the closest one to me. I've been there about five times, and all five times the service has been terrible. I order hot chocolate and they give me something cold, haha. I ask to eat in and they give me my food to go, I ask for sauces and they don't give them to me, I order fries and they're cold. A woman with curly red hair provides terrible service; they should fire her.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Lansing, MI?

McDonald's is open daily from 5:00 AM to midnight.

When is the drive-through at this McDonald's location available?

The drive-through is open every day from 5:00 AM to midnight.