Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
997 reviews
5 stars
312
4 stars
208
3 stars
161
2 stars
83
1 star
233
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in the drive-thru, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Staff Attitude
While some customers praised friendly and helpful staff, others experienced rude or unprofessional behavior from employees.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food debris.
Food Quality
The quality of food varied, with some customers enjoying fresh meals while others received cold or improperly prepared items.
- AWAlexis Wilbur2 days ago1.0Very disappointed with the service. 1. I ordered a fruit punch drink and got orange. Also didn’t get a straw 2. I ordered a 4ct chicken nugget and got 3. 3. Asked for dipping sauce for the nuggets and didn’t get any. 4. I ordered a salad and didn’t get a dressing packet.
- JDJack DiverDec 21, 20252.015 minutes in line (not to order. Just two car in front of me who had already ordered.) when i got there, they didn't even have chocolate frosty mox in the machine. So i got vanilla, and the dude didn't even fill the cup. I'm not the one messing up here. Don't be a jerk because YOU didn't notice the machine was running low. I waited 15 minutes and didn't get the frosty i ordered. It is criminal that Wendy's blocks you in this line with a cement bumper that you cannot cross. They can keep you in line for 20, 30, or more minutes and you have no choice but to stay there. We should have laws against this sort of hostage taking.
- LWL Whipple-BakerDec 21, 20255.0It was good.
- BCBrandon CarpenterDec 4, 20255.0the team working today is amazing food was great I appreciate everything they have done for me by far one of my best visits to a Wendy's restaurant
- THTimothy HallNov 16, 20254.0Sometimes there’s await, but the staff is friendly
Frequently Asked Questions About Wendy's
Is Gull Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's on Gull Road in Kalamazoo?
The drive-thru is open Monday through Friday from 7:00 AM to midnight, and Saturday and Sunday from 8:00 AM to midnight.
Does Wendy's at 5796 Gull Road offer breakfast?
Yes, this Wendy's location serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I place an order online for pickup or delivery at this Wendy's?
Yes, you can order online through Wendy's mobile app or at order.wendys.com and select the Gull Road Kalamazoo location for pickup or delivery.
What payment options are accepted at Wendy's on Gull Road?
Wendy's accepts American Express, cash, Discover, Mastercard, and Visa.
What are the dining options available at this Wendy's?
This location offers dine-in, drive-thru, takeout, and delivery where available, but does not currently offer curbside pickup.
How can I provide feedback or contact this Wendy's location?
You can contact the location directly at (269) 382-4051, reach Customer Care via their website or live chat, or complete the Customer Satisfaction Survey referencing your receipt.
Are there any nearby fast food restaurants where I could try other options?
Nearby fast food options include Burger King and KFC, all within close proximity to Wendy's on Gull Road for convenient dining choices.
Is there a nearby coffee shop where I could get a drink before or after visiting Wendy's?
Yes, Starbucks and Panera Bread are nearby coffee shops where you can grab coffee or snacks before or after your Wendy's meal.
Are there nearby medical or emergency services close to this Wendy's location?
Yes, there are several nearby healthcare providers including Bronson FastCare Walk-In Clinic, Bronson Laboratories, and nurse practitioners like Katrina Barrett and Helen Richards close to Wendy's on Gull Road.
Does Wendy's at this location offer gift cards and how can I get them?
Wendy’s gift cards can be purchased in the restaurant, through select retailers, or online at Wendysgiftcards.com.