Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
992 reviews
5 stars
310
4 stars
207
3 stars
161
2 stars
82
1 star
232
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some staff being friendly and accommodating while others are reported as rude and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Wait Times
Long wait times are a common complaint, especially in the drive-thru, with some customers waiting over 30 minutes for their orders.
Food Quality
Food quality is inconsistent, with reports of cold, stale, or improperly prepared items, including moldy lettuce and rubbery bacon.
Cleanliness
Multiple reviews mention unsanitary conditions in the restaurant, including dirty tables and concerns about food safety.
- THTimothy HallNov 16, 20254.0Sometimes there’s await, but the staff is friendly
- WWWrongwayNov 7, 20251.0Took a long time to get food in the drive thru. Ordered 2 Jr bacon cheeseburgers plain. They came were made with everything. Ordered 2 large fries. Was given 1 large and 1 medium. CHECK FOOD BEFORE YOU LEAVE THE DRIVE THRU.
- BGBeastboy Gamerr4200Oct 26, 20253.0They mess my order up food took forever
- BBBrandonOct 11, 20251.0I went through the drive-through and encountered one of the rudest employees I've dealt with in over 40 years. I ordered an item and was told it would take about 5-10 minutes. I explained I could wait 5 minutes but needed to be at work but 10 minutes was too long. The employee was extremely rude and condescending throughout the interaction. I told him I'd take a Number 1 instead but that I wouldn't be returning if this is how customers are spoken to. When I pulled up to the window, he refused to make my order - which, honestly, was fine, because with that attitude wouldn't want him handling my food anyway. Very unprofessional experience.
- TGTia GeerSep 29, 20251.0Always an unbelievable long wait even if you’re the only car. Lady at the drive thru had a hard time hearing me because they were blasting music inside. People were having a group smoking sesh at the back door right by the drive thru. Fires were cold and overly salted to the point they were grainy. They told me the wait was my meat for my burger. When i got my food after almost 20mins of waiting my burger was cold.
Frequently Asked Questions About Wendy's
Is Gull Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Kalamazoo, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Kalamazoo, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (269) 382-4051.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Gull Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Kalamazoo, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's on Gull Road in Kalamazoo?
The drive-thru is open Monday through Friday from 7:00 AM to midnight, and Saturday and Sunday from 8:00 AM to midnight.
Does Wendy's at 5796 Gull Road offer breakfast?
Yes, this Wendy's location serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I place an order online for pickup or delivery at this Wendy's?
Yes, you can order online through Wendy's mobile app or at order.wendys.com and select the Gull Road Kalamazoo location for pickup or delivery.
What payment options are accepted at Wendy's on Gull Road?
Wendy's accepts American Express, cash, Discover, Mastercard, and Visa.
What are the dining options available at this Wendy's?
This location offers dine-in, drive-thru, takeout, and delivery where available, but does not currently offer curbside pickup.
How can I provide feedback or contact this Wendy's location?
You can contact the location directly at (269) 382-4051, reach Customer Care via their website or live chat, or complete the Customer Satisfaction Survey referencing your receipt.
Are there any nearby fast food restaurants where I could try other options?
Nearby fast food options include Burger King and KFC, all within close proximity to Wendy's on Gull Road for convenient dining choices.
Is there a nearby coffee shop where I could get a drink before or after visiting Wendy's?
Yes, Starbucks and Panera Bread are nearby coffee shops where you can grab coffee or snacks before or after your Wendy's meal.
Are there nearby medical or emergency services close to this Wendy's location?
Yes, there are several nearby healthcare providers including Bronson FastCare Walk-In Clinic, Bronson Laboratories, and nurse practitioners like Katrina Barrett and Helen Richards close to Wendy's on Gull Road.
Does Wendy's at this location offer gift cards and how can I get them?
Wendy’s gift cards can be purchased in the restaurant, through select retailers, or online at Wendysgiftcards.com.