Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
742 reviews
5 stars
251
4 stars
196
3 stars
123
2 stars
46
1 star
126
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor service, including rude staff and slow response times.
Food Temperature
Many customers reported receiving cold or improperly prepared food, leading to dissatisfaction.
Order Accuracy
A significant number of reviews mentioned issues with incorrect orders or missing items.
Cleanliness
Several customers noted dirty dining areas and unsanitary conditions.
Staff Friendliness
While some reviews praised friendly staff, many others reported rude interactions.
- PDPaul DralletteNov 12, 20251.0I just ordered a cobb salad, it tasted terrible, their was black lettuce that looked freezer burnt in my salad, everything was bland, the tables and carpet looks like it hasn't been cleaned in ages. I would not recommend going here.
- RRRebecca RobertsNov 5, 20251.0Disappointed because 9th Street restaurants usually provide good customer service. Not this time. I ordered a Cobb salad from the 9th location and they didn't even put chicken or bacon on it. I called about it and he immediately answers the phone with "Hi" no "Wendy's..so and so speaking" none of that. I had to ask if I even called Wendy's and still didn't tell me his name. (Extremely unprofessional). Then, he proceeded to tell me the Cobb salad doesn't come with the bacon (which it does-says it online). I don't understand how you're unaware of how your salads are built, but I won't be going back to this location. Unprofessionalism is not tolerated. Service needs WORK.
- MPMisty PerkinsOct 20, 20252.0I used to be pretty satisfied with this location but the last 2 times they have dropped the ball. They forget to put things you ordered in the bag. So before you leave this location make sure you have everything you ordered!
- CCChaseOct 12, 20252.0Outdated and slow
- TMTim MurphyOct 2, 20252.0Incredibly slow service. Nobody else in line and they had me pull up and wait. Two customers behind me received their orders before me. It took 11 minutes to get my order. When I did it was barely warm. I would avoid this p l ace if you are in a hurry...or want hot food.
Frequently Asked Questions About Wendy's
Is 5128 South 9th Street Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Kalamazoo, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Kalamazoo, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (269) 353-3058.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 5128 South 9th Street Wendy’s serve breakfast?
Yes, this Wendy’s location in Kalamazoo, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's located at 5128 South 9th Street, Kalamazoo?
The drive-through is open Monday to Friday from 7:00 AM to 11:00 PM, and on Saturday and Sunday from 8:00 AM to 11:00 PM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Kalamazoo serves breakfast, including combos, sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
Accepted payment options include American Express, Cash, Discover, MasterCard, and Visa.
Is dine-in service available at the Wendy's on South 9th Street?
Yes, this location offers dine-in service along with drive-thru, takeout, and delivery where available.
How can I order food online from this Wendy's?
You can order online via their website at order.wendys.com or through the Wendy's mobile app for pickup or delivery.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info can be found on Wendy's menu website, mobile app, or in-restaurant nutrition posters.
Is Wendy's open and operating at 5128 South 9th Street?
Yes, the Wendy's at this location is open and committed to serving customers through dine-in, drive-thru, and delivery options.
What nearby fast food restaurants are close to Wendy's at this address?
Nearby fast food options include Taco Bell, Culver's, Jimmy John's, Arby's, and McDonald's, providing several dining choices in the area.
Are there hotels near the Wendy's located at 5128 South 9th Street?
Yes, the Hampton Inn & Suites and Hampton Inn & Suites Kalamazoo-Oshtemo are nearby, convenient for travelers visiting the area.
What automotive services are available near this Wendy's?
Close to Wendy's, you can find Pennzoil automotive repair, RPM Oil & Lube Center, Pure Lube Centers, and Cary’s Pre-owned Vehicles for car maintenance and services.