McDonald's

3.2
1067 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6011 Ann Arbor Rd, Jackson, MI
49201, United States

Hours

Reviews

3.2
1,067 reviews
5 stars
315
4 stars
205
3 stars
202
2 stars
110
1 star
235

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews highlighted issues with food quality, such as cold items, incorrect orders, and unsanitary conditions.

Cleanliness

Several customers noted the restaurant's cleanliness problems, including dirty tables and restrooms.

Staff Performance

While some employees received praise for their friendliness, many reviews indicated a lack of teamwork and professionalism among staff.
  • AC
    Adam Coleson
    3 days ago
    5.0
    This is the worst McDonald’s I have ever been to chicken tasted like it was left out for days,quarter pounder had the wrong patty, mayo, and not 1, not 2, but 5 unmelted slices of cheese. Tomatoes and lettuce on my burger (shouldn’t have been on there) order was all messed up, terrible food, not only do I want a refund, I want an apology for what this disgrace of an establishment is. No one should ever have to even look at this sad excuse of a fast food establishment. I think I would rather starve than eat food here. I hope the owners of this place tear the place down and make the right decision.
  • JF
    Joshua Flitton
    Dec 28, 2025
    1.0
    Could not possibly have had a worst experience. Nobody here knows how to do their job. Had an issue with the app and nobody there knew what to do and ended up losing all my points off the app and receiving nothing for them. Employee completely just did not care and had it did not care attitude. Turns out this was the manager of the establishment. Ownership you really need to take better care of this place. I won't be back and I am not going to recommend this place in fact I will probably recommend people go anywhere but McDonald's. Just so fed up of consistently terrible experiences here
  • SL
    Son Le
    Dec 27, 2025
    5.0
    Service was friendly and fast.
  • JC
    Justin Cahill
    Dec 22, 2025
    1.0
    Slowest McDonald’s ever. Placed a mobile order and paid and the employee was hanging out the window taking to his friend. Been 10 minutes now and I had enough time to write this while I wait for the food I already paid for.
  • KK
    K Krewer
    Dec 19, 2025
    2.0
    I needed a late night snack and a restroom stop -- online page said they were open until 11. Gotnoff the interstate, found the restaurant, got up and went up to the door. Locked. Sign on door says lobby open until 11, and it was over an hour before that. Got back in car and went through the drive through, despite creepy guy standing there talking to the worker. She said the door and page were wrong, the lobby closes early. Ordered a caramel frappe. Don't know what i got, but it wasnt a frappe -- some watery thing with a hint of coffee and a hint of cream and some caramel syrup stuck at the bottom. It was horrible but it was wet so I drank it.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 6011 Ann Arbor Rd?

McDonald's is open daily from 6:00 AM to 11:00 PM for regular dining.

When is McDonald's drive-through available?

The drive-through is open Monday to Thursday and Sunday from 5:00 AM to 12:00 AM, and Friday to Saturday from 5:00 AM to 1:00 AM.