McDonald's

3.2
1060 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6011 Ann Arbor Rd, Jackson, MI
49201, United States

Hours

Reviews

3.2
1,060 reviews
5 stars
313
4 stars
205
3 stars
201
2 stars
108
1 star
233

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables and bathrooms.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with many customers expressing frustration over repeated mistakes.

Service Speed

Customers noted slow service, particularly in the drive-thru, with long wait times reported.

Staff Attitude

Mixed feedback on staff behavior, with some praising friendly service while others reported rudeness and unprofessionalism.

Food Quality

Inconsistent food quality, with reports of cold or improperly prepared items, though some customers did mention receiving hot and fresh food.
  • CM
    Clayton Marriott
    Nov 16, 2025
    1.0
    We stopped in the drive thru to grab breakfast on the way through town. Got home and found the order was inaccurate, and hair in one of the sandwiches.
  • JR
    joe ripley
    Nov 7, 2025
    1.0
    can't even take an order
  • MM
    mictamcody2000
    Oct 22, 2025
    2.0
    Went here to get the monopoly big mac. Asked for it without the center bun. Got back to work and seen it wasn't in the regular container and had no bun at all. So along with the odd salad, i didnt get my monopoly sticker either. Can't call or go back due to being at work.
  • JH
    Jordan H.
    Oct 15, 2025
    1.0
    Super clean location, had the nicest server at the register who made my iced coffee personally to make sure she got the modifications correct. Would definitely revisit on my next road trip! If you’re the manager here, Theresa deserves a raise!!!
  • RJ
    R.R. Johnson
    Oct 12, 2025
    1.0
    3 strikes you’re out! I’m not sure what happened to this location but we will not be returning. They once were timely and accurate with orders complete opposite. And don’t try to call cause no one ever answers! Never been to a McDonald’s as bad as this one!

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 6011 Ann Arbor Rd?

McDonald's is open daily from 6:00 AM to 11:00 PM for regular dining.

When is McDonald's drive-through available?

The drive-through is open Monday to Thursday and Sunday from 5:00 AM to 12:00 AM, and Friday to Saturday from 5:00 AM to 1:00 AM.