McDonald's

3.4
1567 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2784 South State Street, Ionia, MI
48846, United States

Hours

Reviews

3.4
1,567 reviews
5 stars
494
4 stars
345
3 stars
318
2 stars
159
1 star
251

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned dissatisfaction with food quality, including cold items, incorrect orders, and overall lack of freshness.

Cleanliness

Some customers noted that the location was clean, while others mentioned areas needing improvement.

Customer Experience

Overall, the customer experience was mixed, with some praising friendly staff while others expressed frustration with the service and order accuracy.
  • NC
    Nash C
    Jan 4, 2026
    1.0
    We order from here alot and we usually get the curbside pick up so we dont gotta get out of our car, when we got the food we came home only to discover that my 6 piece chicken nuggets only had two pieces in them and I marked both my burgers as plain but also remove all the stuff manually. I accidentally forgot to remove mustard individually but marked it plain still. Came with only mustard so that's my fault but only getting 2 nuggets our of a 6 piece is terrible
  • MD
    Morgan Dibell
    Dec 12, 2025
    1.0
    I have never had so much attitude served in one place by every single person who had dealt with our money or our order. The level of attitude every single time I go in there is absolutely ridiculous and whenever I call the phone just rings through multiple times in a row and nobody can seem to answer the phone either. I’m normally not the type of person to leave this nasty of a review, but I don’t like to be treated like I’m a nuisance because I’m hungry or thirsty.
  • RS
    ray` sniper`
    Dec 7, 2025
    2.0
    Slow and mistakes
  • AS
    Amanda Schultz
    Nov 23, 2025
    3.0
    Okay I get you have to use the kiosk to order. But if you're not going to fill my cup for me, then just let me order a large soda. They being it to the table then you have to get up and go fill your families drinks while your food sits getting cold🙃 Idc if this makes me sound like a Karen. The customer experience inside McDonald's is not good anymore
  • RC
    ROBBY C2
    Nov 9, 2025
    4.0
    service and and food ARE what they should be but it's just a lack of cell phone service will sometimes piss you off!. Verizon or not..

Frequently Asked Questions About McDonald's

What are the McDonald's delivery hours at 2784 South State Street, Ionia, MI?

Delivery is available every day from 6:00 AM to 10:30 PM.

When is the drive-thru open at this McDonald's location?

The drive-thru operates daily from 5:00 AM to 11:00 PM.