Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,224 reviews
5 stars
423
4 stars
285
3 stars
189
2 stars
93
1 star
234
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.
Food Quality
Feedback on food quality was mixed; while some enjoyed their meals, others received cold or poorly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty drink stations and overall lack of cleanliness.
Wait Times
Customers frequently complained about long wait times in both the drive-thru and inside the restaurant.
- DDdevon4 days ago2.0They get your order wrong 90% of the time. I order spicy chicken nuggets every time. Not a complicated order. The last 3 times I've ordered from here or got doordash, they have not given me what I pay for.
- ADAlysia DamonNov 3, 20251.0Everybody’s order was wrong!!
- RARoger AlexanderNov 2, 20251.0food was normal guy at window rude no straw no spoon for chili no napkins no sau e for nuggets
- DMDawn MetcalfOct 9, 20251.0This place tried charging me $4 for the sauces that were supposed to come with my biggie bags. Ridiculous!!! Try putting the sauces in the bag to begin with. Last I knew you got 1 sauce per biggie bag. I guess not.
- EAEricka AtkinsonOct 3, 20251.0I went and order two simple bacon double stack biggie bags either of my sandwiches had bacon lettuce or mayo and when I tried calling to let them know they messed my order up I was hung up on and the person who and act as if he didn’t care so I called back and the next young man who was not a manager but just a team member was more respectful and even told me he would remake my order to bad I was all the way home already but I don’t recommend going I won’t be back there and will be contacting corporate and the disrespect coming from their management team
Frequently Asked Questions About Wendy's
Is East Paris & 28th Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Grand Rapids, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Grand Rapids, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (616) 942-7131.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does East Paris & 28th Wendy’s serve breakfast?
Yes, this Wendy’s location in Grand Rapids, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at this Wendy's location?
The drive-thru is open Monday to Friday from 7:00 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.
Does this Wendy's location offer breakfast?
Yes, this Wendy's in Grand Rapids, MI serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order online at order.wendys.com or use the Wendy's mobile app available on the App Store.
What payment methods are accepted at Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is this Wendy's open for dine-in service?
Yes, this Wendy's location serves dine-in customers as well as drive-thru, takeout, and delivery where available.
How can I provide feedback or contact this Wendy's location?
You can contact them directly at (616) 942-7131, reach Customer Care via their website contact page or phone 888-624-8140, or fill out their customer satisfaction survey online.
Where is this Wendy's located?
It is located at 3921 28th St. S.E., Grand Rapids, MI 49512, USA.
Are there other dining options nearby Wendy's?
Yes, nearby dining includes Wingstop for chicken and American fare, Denny's and Dennys Restaurant for breakfast and diner style food, Olive Garden for Italian cuisine, Red Lobster for seafood, Faro's Pizza for pizza, Subway for sandwiches, Mikado Sushi Restaurant for Japanese food, and Pizza Ranch for buffet-style dining.
What nearby places can help customers find Wendy's or enhance their visit?
Customers visiting Wendy's can also find convenient nearby locations such as Breton Travel for travel services, W. Optical for eye care, and The Other Body Shop gym for fitness, making it easy to combine errands or leisure activities with dining.
Is Wendy's accessible via any nearby convenience stores or gas stations?
Yes, Admiral Petroleum convenience store and Shell gas station are nearby, which can be useful for customers refueling or grabbing essentials before or after visiting Wendy's.