McDonald's

3.1
1280 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
813 Front St, Buchanan, MI
49107, United States

Hours

Reviews

3.1
1,280 reviews
5 stars
336
4 stars
251
3 stars
258
2 stars
120
1 star
315

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, old, or improperly prepared food, with frequent complaints about incorrect orders.

Service Issues

Numerous reviews highlighted slow service, long wait times, and frequent order mistakes, leading to customer frustration.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and restrooms, contributing to a negative dining experience.

Staff Behavior

There were complaints about rude staff interactions and unprofessional behavior among employees, impacting customer satisfaction.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good service during certain visits.
  • TL
    Terry Lechlitner
    1 day ago
    2.0
    I don't go in and eat so this is all based off my experiences in the Drive-Thru. As far as from time you pull up to the time you get out of there is relatively low wait time but as 1 of only 2 "fast food" restaurants in town you would expect to get through relativity fast, for the most part the employees are relatively decent and well-mannered. I guess that's more based on the time of day that you go. However the food on the other hand has gone from bad to worse. From the cold hard fries to the lukewarm dried out chicken nuggets it's not worth ordering anymore I was basically going for their frappes but it seems that over 75% of the time the machines are always down just like every other McDonald's that I visited. I know it's a pain in the neck to clean the machines but call the menu item off the menu rather than telling people the machine is broke down all the time. McDonald's food and service was already declining but since covid it has gotten so much worse. McDonald's and Taco Bell are the only two so-called fast food restaurants in this town and out of the last 10 times that I've grabbed fast food 9 out of the 10 times I've gone to Taco Bell. I've gone through the drive-thru at McDonald's there and at the pickup window drove away after paying without my food because the woman working the window has so much makeup kicked on her face that she was sweating it off it's quite disgusting. I have however that since then she no longer works at that restaurant. I remember as a kid loving McDonald's but I also remember as a kid McDonald's was good.
  • DZ
    Dianne Zielbauer
    Dec 6, 2025
    1.0
    I ordered a Grinch Meal and a Bic Mac Meal. Both meals fries were cold. The Big Mac was terrible. It had no lettuce on it, the patties were cold, and crispy, the bun was hard, and there was a pile of onions in the bottom of the wrapper. I’ve heard to avoid this location and I can see why.
  • AZ
    Ally Zimmerman
    Dec 3, 2025
    5.0
    Shout out to Skyler for the best customer service at this location in Years!!
  • KT
    Kevin Trapp
    Nov 29, 2025
    1.0
    Waited for over 20 mins for shitty DRY old food! EVERYTHING WAS OLD AND GROSS!! they even recooked already made fries so they appear "fresh" the AUDACITY!!! Burgers were squished also. Very unprofessional. They were even speaking about inappropriate stuff and I could hear, With my child with me!! Disgusted and disappointed. WASTE OF TIME SND MONEY!! AVOID THIS ONE PPL!!!
  • BS
    brian shipaila
    Nov 24, 2025
    4.0
    Fresh, hot delicious coffee, very friendly employees

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Buchanan, MI?

McDonald's in Buchanan, MI is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru at this McDonald's location open?

The drive-thru is open every day from 5:00 AM to 11:00 PM.