McDonald's

3.1
1735 reviews
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Business Details

9437 Lee Rd, Brighton, MI
48116, United States
(810) 229-8436
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9437 Lee Rd, Brighton, MI
48116, United States

Hours

Reviews

3.1
1,735 reviews
5 stars
504
4 stars
300
3 stars
313
2 stars
163
1 star
455

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many mentioning long wait times at both the drive-thru and inside the restaurant.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food quality not meeting expectations.

Cleanliness

Feedback indicated that the restaurant's cleanliness was often lacking, with dirty dining areas and restrooms being a common complaint.

Staff Attitude

While some customers praised friendly staff, many others reported rude or unprofessional behavior from employees, particularly management.

Food Quality

Several reviews mentioned that the food was often cold, undercooked, or not fresh, leading to dissatisfaction among customers.
  • ML
    Michelle Lane
    2 days ago
    3.0
    They never have coffee available. We have gone 3 times in the past 90 days. Not even regular brew. No shakes, ice cream, or pies available. Staff was nice, Nighttime male management was rude on our first visit.
  • JL
    James Lynch
    3 days ago
    1.0
    This place needs some serious help. It's unorganized and the employee at the drive through widow wanted to argue with me about what I orderd. Even after I gave him the receipt. Serious lack of management at this location.
  • AA
    Ai Aj
    6 days ago
    1.0
    Probably the worst fast food experience I have ever had. Went there at night was the only car and still had to wait around 30 minutes in line which wasn’t too big of a deal until I got to the window and the worker was obviously insanely high off something probably stronger then weed like she didn’t even hide it and then when I looked at my food my entire mcchicken was drowned in mayo and my McDouble drowned in ketchup and mustard and I couldn’t take more than one bite it was that bad just a complete waste of time and money do not go there late at night.
  • MY
    mike yim
    Jan 2, 2026
    1.0
    This place is bad. Nice chicken strips they were rude and said too bad. Have a nice day. The General manager called me and basically gave me some sorry excuse and I asked gon refund he said you have your receipt. Well I have pictures that I want good enough. This location should be called McGarbage just the general manger
  • BC
    Brandi C
    Dec 28, 2025
    3.0
    Staff was really nice but the girl that took our order was at the speed of the sloth from zootopia and then ended up needing to refund drinks because the smoothies we purchased couldn't be made because the machine was broken. Fries were undercooked and missing an item. It was a quick stop while we were traveling, so we won't be returning anyways but it could improve in areas. I will say it was very clean though
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 9437 Lee Rd, Brighton, MI?

This McDonald's is open 24 hours a day, 7 days a week, including holidays.

Does this McDonald's offer drive-thru service?

Yes, the McDonald's at 9437 Lee Rd has a drive-thru that operates 24/7.