McDonald's

3.1
1719 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9437 Lee Rd, Brighton, MI
48116, United States

Hours

Reviews

3.1
1,719 reviews
5 stars
500
4 stars
298
3 stars
309
2 stars
162
1 star
450

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including overflowing garbage and dirty bathrooms.

Service Speed

Customers frequently complained about extremely slow service, with many reporting wait times of 20-45 minutes for their orders.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, leading to frustration among customers.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing disrespectful behavior from management.

Food Quality

Several reviews mentioned issues with food quality, including cold or undercooked items, and flat drinks.
  • BS
    Bryan Simons
    Nov 16, 2025
    1.0
    They will pretty much always park you no matter how busy they are. The food is regularly old and rarely fresh. This location has given me the incorrect order so much more than any other location. This store has always had issues with management.
  • AK
    Angela Kanerva
    Nov 14, 2025
    1.0
    I was second in line and didn’t get my Coke ordered for 7 minutes. I waited at the pay station for another 6 minutes to pay but they never even opened the window. Finally I just pulled to the pick up window to give them my $2 and get the Coke to be greeted by an employee whose first greeting was “Did you pay???” My reply was “No, but I would like to give you my $2 and get my Coke.” Absolute complete frustration. I’ll drive to another restaurant to get food and a drink elsewhere.
  • JC
    june cherwalk
    Nov 1, 2025
    1.0
    Stopped in to buy a coke this restaurant was absolutely filthy inside!!!!!! The garbages was over flowing and the kitchen area was filthy never going back!!!
  • FF
    Fellowfriend007
    Oct 25, 2025
    1.0
    The service was terrible, and manager no better. You wait line and person after was getting order taken care of. Then you go in there’s a lot of workers just laughing having good time chatting. Even though I waited and just had to go inside to order.
  • ZZ
    Zareahia
    Oct 11, 2025
    1.0
    It’s just sad how I worked in fast food and McDonald’s being one of the places. I came here this morning to get some food and while I was on break. I asked for my food to be cooked to order. They proceeded to give me unfresh food and the wrong drink. I came back and made them aware that my food wasn’t fresh like I asked at the speaker and my drink was diet. I gave them a chance to correct it before asking for a refund the older lady at the pick up window, had a nasty attitude when I gave her back my order, and then she gave me my food back fresh like I asked in the first place and if it was done when I asked i would not have had to turn around and bring the food back. But to say thank you and the old white woman at the pick up window rolled her eyes, and was very rude to me and I’m a paying customer. I definitely didn’t force her to get the job I do believe in customer service and it was by far the worst. The only best part was the gentleman that took my payment at the paying window he was very polite tonight/ early morning. He is the only reason I didn’t ask for a refund!!! She needs to do better. I didn’t do it and her attitude shouldn’t be put on the paying customers.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 9437 Lee Rd, Brighton, MI?

This McDonald's is open 24 hours a day, 7 days a week, including holidays.

Does this McDonald's offer drive-thru service?

Yes, the McDonald's at 9437 Lee Rd has a drive-thru that operates 24/7.