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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported extremely long wait times, often exceeding 30 minutes, especially in the drive-thru.
Staff Attitude
Many reviews highlighted rude and unprofessional behavior from staff, with complaints about lack of acknowledgment and poor customer service.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables, floors, and bathrooms, contributing to a negative dining experience.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and poorly prepared food.
Management Issues
There were complaints about poor management practices, including understaffing and lack of organization, leading to a chaotic environment.
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Nancy D
Nov 11, 2025
4.0
Food was good. The guy at the pay window was friendly. The guy at the food window had our food dangling out of the window before we even pulled up, and couldn't even bother to put napkins in the bag. He was being very inpatient handing me the food and our drinks.
DB
Deshaun Butler
Nov 1, 2025
1.0
Workers not even trying to make the food. Dude in the back making one sandwich in 10 minutes is crazy. I don’t know how I place an order an hour early just to not get it for another hour and a half. Workers just standing there while orders are stacking up and they won’t do anything about it. Just wasted money not even getting my food cause these lazy workers won’t do what they are paid to do and I can’t even go back to my order to cancel to get my money back.
VR
vicki ribar
Oct 31, 2025
1.0
Terrible service. No one will make eye contact or acknowledge you at the counter to take an order or cash payment unless you say something first to get their attention. The only employee that is decent is the gentleman who cleans the kids play place. Everyone else is very rude. Not even the manager will not acknowledge a customer at the counter. Was told from over a workers shoulder that she has other orders to do and won’t take mine. I refused to order at that point. Daughter ordered from the kiosk, which told her to find a seat and food would be brought out. Food never broght out but was left on the counter to get cold. If she knew she needed to wait at the counter she would have
SB
Sabrina Bullis
Oct 29, 2025
1.0
Really rude, can’t fill my fries all the way. No salt on fries. Have to stand up there for ever waiting for no one to take my order. I have to yell at the workers to take my damn order. That’s why you guys have awful reviews. No one should ever go here again.
NB
Natalie Buchanan
Oct 22, 2025
1.0
When me and my friend walked in, we immediately noticed someone angrily yelling in the back. It was a female employee who was blonde, older in age, and heavy-set (never got her name). She was loudly complaining about her job and at one point, left the building to yell at the line of cars in the drive-thru to come in the building instead. She seemed very hot-headed with her coworkers, yelling at one to "stop taking orders". Other behaviors included slamming trays, continuing to yell at staff and ignoring customers at the front counter. Me and my friend got uncomfortable to the point of using the touch-screen menu instead. It was a hostile environment overall, and I don't recommend this location for these reasons.
What are the regular operating hours for this McDonald's location?
This McDonald's in Brighton, MI is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when it opens at 6:00 AM.
What are the drive-thru hours at McDonald's on North Grand River Road?
The drive-thru is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight.
Does this McDonald's offer delivery services and what are the delivery hours?
Yes, McDonald's offers delivery daily from 6:00 AM to 10:45 PM.
Can I order McDonald's food via mobile apps?
Yes, you can order using the McDonald's App available on both Apple App Store and Google Play Store, or order online through provided links.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services and amenities does McDonald's at 8515 North Grand River Road provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby fast food options are available near McDonald's on North Grand River Road?
Nearby fast food restaurants include Burger King, Wendy's, and Firehouse Subs, offering guests alternative dining options in the area.
Are there nearby shopping centers or retail stores near this McDonald's?
Yes, Brookside Mall and retail stores like RadioShack, The Vitamin Shoppe, Plato's Closet, and Burlington are close by, ideal for combining shopping with your McDonald's visit.
What fitness or physical therapy facilities are near McDonald's at this location?
Orangetheory Fitness, Title Boxing Club Brighton, and Athletico Physical Therapy are nearby, convenient for those wanting a meal before or after workouts or therapy sessions.
Where is McDonald's located and how can I contact this location?
This McDonald's is located at 8515 North Grand River Road, Brighton, MI 48116, USA. You can reach them by phone at +1 810-227-3400.