Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
831 reviews
5 stars
329
4 stars
217
3 stars
166
2 stars
48
1 star
71
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of experiences with service, ranging from friendly and efficient staff to rude interactions and slow service.
Food Quality
There were numerous complaints about cold food, incorrect orders, and inconsistent quality, with some customers praising fresh and hot meals.
Cleanliness
Many reviews highlighted the cleanliness of the restaurant, with several customers noting a tidy environment.
Speed of Service
While some customers experienced quick service, others reported long wait times, particularly during busy hours.
Ice Cream Machine Issues
A recurring complaint was the ice cream machine being out of order, which frustrated many customers.
- BWBennett WrightNov 12, 20254.0Pretty good overall but one time I went here the ice cream machine was broken but overall good McDonald’s
- ECE COct 1, 20255.0Place looks great. Workers are constantly busy, cleaning and taking orders. First time ever seeing a person cleaning outside windows. Food was freshly made and fries were hot. Place is doing great.
- MDMary DrouseAug 9, 20252.0Fries were not cooked all the way. Had to repeat myself at drive thru and the person handing out the food...got annoyed because I asked for a drink tray. I have 2 cup holders a 2 year old and a 3 month old. Omg
- JGJosh GilbertAug 4, 20255.0It's mikky D's. You know what you are getting. This particular location is near and dear to my heart however. I bought several $35 McChickens when I was going to college just down the road. Pretty sure there was a few bucks in the bank account, didn't get declined at the window, good start. Then BAM $35 insufficient fund charge from the bank. Long story not so short, they've been killing it here for over 20 years that I'm aware of.
- SGShelly GriderJul 8, 20253.0cold food and got order wrong
Frequently Asked Questions About McDonald's
What are the regular dining hours of McDonald's at 5111 McKinaw Road, Bay City?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Friday, and from 6:00 AM to 11:00 PM on Saturdays and Sundays.
Does this McDonald's location offer delivery service and what are the delivery hours?
Yes, delivery is available every day. Delivery hours are 5:00 AM to midnight Monday through Saturday, and 6:00 AM to midnight on Sundays.
Is there a drive-through option available at McDonald's on McKinaw Road?
Yes, the drive-through is open daily from 5:00 AM to midnight Monday through Saturday, and from 6:00 AM to midnight on Sundays.
What payment methods are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Can I order ahead using a mobile app at this McDonald's?
Yes, you can use the McDonald's App available on the Apple App Store and Google Play to order ahead for pickup or delivery.
Does McDonald's on McKinaw Road offer curbside pickup?
Yes, curbside pickup is available at this location for a convenient and contactless pickup experience.
What services does this McDonald's location provide besides food?
They offer WiFi, mobile offers, mobile ordering, drive-thru service, gift cards, and McDelivery.
What nearby places can I visit before or after dining at McDonald's?
You can visit Marathon gas station and convenience store nearby for fuel or snacks, or check out Fabiano Brothers liquor and grocery store for drinks and groceries.
Are there medical facilities close to the McDonald's on McKinaw Road?
Yes, nearby are Grace Hospice, Visiting Physicians Association, HarmonyCares Medical Group, and Heartland Home Health Care, which could be useful if you need medical services in the area.
How can nearby transportation or service companies assist customers visiting McDonald's?
Nearby places like Straits Service Co (a freight and cargo service) and Corrigan Moving Systems can assist with logistics and transportation needs potentially relevant for visitors or local businesses.