McDonald's

3.6
1132 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3840 E Wilder Rd, Bay City, MI
48706, United States

Hours

Reviews

3.6
1,132 reviews
5 stars
426
4 stars
244
3 stars
211
2 stars
87
1 star
164

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders, including missing items and wrong modifications.

Service Speed

Many reviews highlighted slow service times, particularly during peak hours and drive-thru.

Food Quality

Customers frequently mentioned cold or stale food, with some expressing dissatisfaction with the freshness of items.

Staff Attitude

Several reviews noted rude or indifferent behavior from staff, impacting the overall customer experience.

Cleanliness

While some customers praised cleanliness, others reported unsanitary conditions in the dining area and restrooms.
  • KK
    Kirk
    Nov 9, 2025
    1.0
    This place is a joke tell me to wait 7 mins for my breakfast and I get home and my Order is wrong and then I call there and she say o I might of gave u the wrong order but they got half of my order right and all they can say is u can just waste more time to come back I just got home I shouldn’t have to go back…………..smh
  • AA
    Anna Appold
    Oct 26, 2025
    2.0
    Went through the drive thru today, ordered a cheeseburger happy meal no onions a a lg coke.i get the happy meal and coke, take a swi of coke and it's a coke zero! Yuck !! No biggie right my fault for not paying attention to the order screen.. grab the cheeseburger it's marked no onions ok cool beans, I open it to make sure and sure enough there's onions on it! Ok I'm disappointed.. I go inside and stand at the counter, there is a woman at the register she gets done assisting the the person in front of me then walks away! No " hello, I'll be with you in a moment or anything.. I stood there for almost 5 minutes while other workers just looked at me and then away.. no one acknowledged the gentleman that came in after I did either.. the woman at the counter looked like she didn't want to be there , a young woman finally acknowledged me and inquired about what I needed, i told her and the problem was fixed.. I fixed my coke zero to a regular coke ok no problem, my cheeseburger was remade, so off to enjoy !! Right, nope, my French fries were cold by the time I got them and my fresh cheeseburger wasn't even hot!!
  • MA
    Melissa Andress
    Oct 24, 2025
    4.0
    My son absolutely loves McDonald's I haven't found a kid that really don't great food cheap price fast and easy
  • RP
    Randall Perry
    Oct 24, 2025
    1.0
    Ordered a Big Mac with no pickles and NO ONIONS....sticker on box said only cheese/lettuce/Mac sauce. Literally had a ton of onions on both burgers and no cheese whatsoever. You people failed at your job and apparently hate your life
  • KK
    Kelly
    Oct 11, 2025
    1.0
    Stopped by today on my way to work . Ordered a large coke light ice. Took 15 minutes just to get to the pay window. When I get there the cashier couldn't find my order in the system. When she was told it was a large coke light ice she actually asked if it was 2.11. Like girl you should know it should be on the screen. After I pay and move up to the pick up window the worker handed the vehicle ahead of me a large coke which she apparently didnt order. So he takes it back in. When I got to the window he asked ot I had the diet medium coke. I said no large light ice. This man actually had the audacity to ask if I wanted the pop that he originally handed to the lady in the car ahead of me or if I wanted a fresh one. Like sir I dont want a pop that was handed to another customer. Why would that even have been a question. This location is on my way to work. From now on I'll go out of my way to go to a mcdonalds.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 3840 E Wilder Rd, Bay City?

McDonald's in Bay City is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it remains open until 1:00 AM.

Does this McDonald's location offer delivery services?

Yes, this McDonald's location offers delivery including same-day and no-contact delivery options.