Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty dining areas and restrooms.
Food Quality
Customers frequently complained about cold, old, or improperly prepared food, with several noting that their orders were incorrect.
Staffing Problems
Several reviews mentioned staffing shortages leading to slow service and disorganization.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food at certain times.
JH
James Eric, Christine, & Cooper Hogue
3 days ago
5.0
Only McDonald's for a long way in my town but def worth it, especially breakfast!
CS
Colette Shumatesmith
Oct 26, 2025
5.0
Love senior coffee
SC
Steven Carter
Oct 15, 2025
2.0
Service was terrible, the staff pretty much ignored everyone. Maybe they are down on staff or something but I couldn't get jelly for my biscuits because they never came to the front .
JM
jacob Macgown
Oct 5, 2025
1.0
I put my order in through the app and I asked for 2 mcdoubles they gave me 2 mcchickens I didn't notice till I was at work and couldn't return to fix it
MM
Morgan Moores
Sep 18, 2025
1.0
Never thought I’d be leaving a review for a McDonalds but seriously save yourself some time and skip this one. I found myself working in the area this summer and occasionally would swing through the drive thru for a large Diet Coke for the ride home. Each time I go I hope it’ll be better than the last but it’s consistently awful. They have a double drive thru that needs to have one lane closed. They only have one person taking orders so it’s not faster and they take orders out of order of who got their first. Would think they’d alternate sides but they don’t. This has happened every time I’ve gone both to cars in front of me and to myself. Then the wait is just insane for fast food. They only have one window open. Tonight I was paying Apple Pay and it wasn’t doing anything and the kid at the window acted annoyed and asked if I had it on the right screen to which I responded ‘do you?’ He did not. Think this was my 3-4 time this summer. I’ve had enough and will stop at a gas station for a Diet Coke. Ridiculous.