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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor service, including long wait times, incorrect orders, and staff being inattentive or rude.
Food Quality
Feedback on food quality was mixed, with some customers experiencing old or poorly prepared items, while others found the food acceptable or improved.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions, particularly in the dining area and restrooms.
Staff Attitude
Customer experiences with staff varied widely, with some praising friendly service while others noted a lack of professionalism and care.
Order Accuracy
A recurring complaint was the frequent mistakes with orders, including missing items and incorrect food preparation.
EW
Eric Williston
Nov 3, 2025
4.0
All of the staff that we dealt with were very friendly. The food tasted great.
KK
Kathryn Karr
Oct 28, 2025
2.0
Dirty & poor inside service. Faster to go through the drive thru
HC
Heather Campbell
Oct 24, 2025
1.0
Literally the worst McDonald’s I’ve been to. Service is subpar. I waited 10 minutes up front while staff members just looked at me, not asking what I needed. Always poor service whenever I go there.
SB
Sheridan Bailey
Sep 22, 2025
1.0
im so upset, i always say calais mcdonalds is awesome… i got a plain double quarter pounder this evening and my first bite a huge long ahh hair… im so disappointed.
if u have long hair WEAR A DANG HAIRNETTTT.
TM
Thomas “Tom” Morris
Jun 23, 2025
4.0
Friendly staff, a bit slow to take your order, but no big deal