Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,187 reviews
5 stars
450
4 stars
255
3 stars
204
2 stars
107
1 star
171
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Order Accuracy
Many customers reported frequent mistakes with their orders, leading to dissatisfaction.
Speed of Service
Customers consistently mentioned slow service times, particularly in the drive-thru.
Food Quality
Feedback on food quality was mixed, with some praising hot fries while others complained about cold or undercooked items.
Management Issues
Several reviews pointed to ineffective management and a need for better staff training.
- JAJoni AbandoOct 26, 20251.0I had an awful experience at the McDonald's on 3000 Crain Highway in Waldorf, and it was all because of the manager, JP. He has got to be the worst example of customer service I have ever encountered. He acts like he's some big boss and talks down to people as if he personally owns the store. This morning around 9:30 AM, I simply asked for an order of fries. Before I could even finish, JP immediately shut me down, rudely saying, "We don't serve it at this time." He was completely dismissive. What's frustrating is that I know for a fact other McDonald's locations serve fries in the morning, so his attitude was not only rude but incorrect. He needs serious training in how to speak to customers. I will not be returning to this location as long as he is managing it.
- JHJaved HussainiOct 24, 20251.0I work right next to the Mcdonalds and Everyday I get my Breakfast from them but today they forgot to put my syrup and butter for my hotcake. So I called the manager explained to her about the situation and she hung up on me.
- LCLeiLani CooperOct 22, 20251.0There is a language barrier. The person at the drive through (female) was not very professional or courteous. This is the McDonald's next to the Outback on route 301.
- JHJasmine HillOct 21, 20251.0Ever since this Mc Donald’s remodeled and hired new staff it has been horrible. When they first opened I had to send a cheeseburger back 3 times before they finally got the order correct to add bacon. This morning I ordered a sausage, egg, and cheese biscuit. I noticed no cheese. I asked for my correct order and they said that biscuit does not come with cheese and it would be .99 plus tax to add cheese. I knew this was not right as I have ordered the same sandwich before with cheese. I also double checked their menu which says sausage, egg, and cheese biscuit. Horrible service and that’s why they never really have any customers there compared to the surrounding stores. I will not be going there again.
- EWErich WinklerSep 29, 20253.0Clean bathrooms.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 3000 Crain Hwy, Waldorf, MD?
McDonald's is open from 5:00 AM to 10:00 PM Monday through Saturday, and from 5:30 AM to 10:00 PM on Sunday.
When is the drive-through open at this McDonald's location?
The drive-through is open from 5:00 AM to midnight Monday through Thursday and Sunday, and extended until 1:00 AM on Friday and Saturday.
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 6:00 AM to 11:00 PM.
Can I place an order for pickup or delivery through an app or website?
Yes, you can order for curbside pickup, delivery, same-day delivery, or no-contact delivery via the McDonald's App or online ordering through their delivery URL.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location has a drive-thru service available.
Are there any nearby fast food restaurants if I want alternatives?
Nearby options include another McDonald's and Wendy’s, both fast food and burger restaurants close by.
What other dining options are near McDonald's at 3000 Crain Hwy?
You can visit Outback Steakhouse, an American restaurant and steakhouse nearby, or Denny’s, a diner known for breakfast and brunch.
Are there any local healthcare providers near McDonald's?
Yes, nearby healthcare providers include Waldorf Dental Care, Matthew Connell, D.O., Shady Grove Fertility, and Doctors On Sight, offering dental, medical, and optometry services.
What services and amenities does this McDonald’s offer?
This McDonald's offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.