Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
841 reviews
5 stars
316
4 stars
181
3 stars
120
2 stars
58
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and disrespectful interactions.
Food Quality
Customers frequently complained about food quality issues, including stale items, incorrect orders, and poorly prepared meals.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and unpleasant odors.
Order Accuracy
Many customers experienced issues with order accuracy, including missing items and incorrect food preparation.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with friendly staff and good food.
- PPPeteSep 19, 20251.0Out of all the local McDonalds. This one is the worse. I don’t expect “decent” service. I don’t expect “good” food. It’s McDonalds. I expect to go in, uneventful pickup and eat my McDonald’s food, which should be consistent since it’s a franchise. Pickup, it was “ok” no one else in the lobby, the manager Hispanic lady just standing there chatting it up laughing, made eye contact a bunch of time, but can’t even hand me my food, while her minions just running around. It’s McDonalds, I don’t expect fast service, for a fast food place. 3 minutes later, got my food that been longing for my touch. Got in the car, started munching on my freshly made food. No, stale fries at 11am. Ok. Maybe no one order fries. Ate one of my fillet o fish in the car, bread tasted a bit stale too. Oh well it’s filet o fish. So dry I had to stop somewhere to get something to drink, yes I didn’t get a meal because I didn’t want any soda. Got home sat down, to eat the rest of my food. I KNOW TIMES ARE HARD. EVERYTHING EXPENSIVE. BUT ARE YOU SERIOUS, you guys rationing tartar sauce. No wonder why my first one was so dry. Stale bread and half a table spoon of tartar sauce. Like you guys already put half a slice of cheese on the filet o fish. Got me so worked up, I had to log in to my Google account. Write this long review. Ration tartar sauce. No way
- GRGrayson RickertSep 9, 20251.0I ordered my breakfast through the app at 10:17 I got the the store at 10:30. When I got up to the window the woman said she cancelled my order even though it was ordered on time. Then won’t even be refunded for 2 day?!? Wasted my time and gas. Terrible service.
- MMmuddawg12Sep 4, 20251.0Dirty, smelly, no refills. Won't come back
- SSSanSep 3, 20252.0A while ago I went to buy a Happy Meal from BTS's new collaboration "tiny tan" but I got Luigi from Mario Kart, please don't do that.
- ARAlexander RAug 7, 20251.0HORRIBLE SERVICE, cashier was insulting the people in front of us and behind us and was very racist, spent a long time at the window to get our food, ignored us when we tried to get our attention and when they finally came to the window they were VERY rude and VERY disrespectful screaming in my face as I tried to calm them down claiming I insulted the cashier horrible group of people
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 13800 Outlet Dr, Silver Spring?
McDonald's is open from 6:00 AM to 10:00 PM Monday through Friday and on Sunday, and open 24 hours on Saturday.
What are the delivery hours for this McDonald's location?
Delivery is available from 5:00 AM to midnight Monday through Wednesday and Sunday, until 1:00 AM on Thursday and Saturday, and until 4:00 AM on Friday.
Does this McDonald's location have a drive-through service?
Yes, the drive-through is open from 6:00 AM to midnight Monday through Thursday, open 24 hours on Saturday, until 4:00 AM on Friday, and from 4:00 AM to midnight on Sunday.
What online options are available to place an order for McDonald's at this location?
You can order via the McDonald's App available on the Apple App Store and Google Play, or use the direct order link at https://mcdonalds.smart.link/mjuu1ggdi or https://mcdonalds.order.online/business/-5579.
What types of services does this McDonald's location provide?
This location offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What forms of payment are accepted at McDonald's on Outlet Dr?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there any nearby coffee shops near McDonald's on Outlet Dr for grabbing a beverage before or after your meal?
Yes, nearby coffee shops include Dunkin' and Starbucks, where you can enjoy coffee and other beverages before or after visiting McDonald's.
What other fast food options are available near McDonald's at 13800 Outlet Dr?
Nearby fast food options include Wendy's and Chipotle Mexican Grill for alternative choices.
Are there any nearby recreational places or family entertainment close to McDonald's?
Chuck E. Cheese's is a nearby amusement park, a great spot for family fun before or after visiting McDonald's.
How can nearby banks and financial centers help customers visiting McDonald's at Outlet Dr?
Nearby financial centers like Bank of America Mortgage and Bank of America Financial Center provide convenient locations for banking needs while visiting or planning your trip to McDonald's.