Safeway

Reviews

• BJ

  bella jay

  3 days ago
  3.0
  A customer spoke very disrespectfully to an employee, even going as far as to tell her she was nothing. It was completely uncalled for and honestly hard to watch. What stood out to me, though, was how incredibly professional the employee remained throughout the entire situation. If I had to describe the situation from my view point why this behavior occurred, the employee is African American with blonde braided hair, and the customer is a Caucasian older women who seems to looked down on the employee. The employee handled herself with patience, composure, and grace, despite being treated unfairly. That level of professionalism deserves to be recognized. Too often, employees are expected to be disrespect under the idea that “the customer is always right,” but respect should go both ways. I truly hope management acknowledges the strength and professionalism this employee displayed. She represents the store well, and employees like her are a big part of what makes a business worth supporting.
• MM

  Mike&Catie

  Feb 3, 2026
  2.0
  Never seen something so stupid as having to ask somebody for a bag at the self checkout. You have to stop what you’re doing and request i’m someone in the store a paper bag. And if it isn’t bad enough to have to deal with paper bags, you’re getting a paper bag that doesn’t have a handle.
• AN

  Alexander Nusinovich

  Jan 12, 2026
  1.0
  Experience is awful. Bought a tiny cauliflower for $4.99 which in our Harris Teeter is either sold for $1.00 or thrown to the trash bin.
• SL

  StarIKore Llc

  Dec 30, 2025
  3.0
  This Safeway is a standard grocery option for the area, but it often falls short of the experience offered by nearby competitors. While I visit regularly for convenience, a few recurring issues keep it from being my primary store: Management seems unresponsive to customer feedback. For years, I’ve requested they stock Breyers "Extra Creamy Vanilla"—the brand’s healthiest option with better ingredients—yet they continue to stock less desirable varieties. Because of this, I now do 50% of my shopping at Giant instead. Additionally, they frequently run out of staples like French baguettes by 5 or 6 PM. I often see the discounted meat section featuring items several days past their safe consumption date. For the health of the community, these should be discounted much earlier while still safe, rather than being left on the shelf once bacterial growth becomes a risk. The produce selection is fairly unremarkable compared to other local stores. Furthermore, the floor staff often lacks knowledge of their own inventory; I’ve frequently been told an item is out of stock, only to find it myself moments later. In an expensive area like Bethesda, shoppers expect a certain level of management and attention to detail. I truly hope the leadership here takes a page out of Giant’s playbook regarding customer retention and stock management. It’s a decent store, but it could be much better with a bit more care. UPDATE: In the spirit of fairness, I want to note that I have seen some recent improvements in the store’s atmosphere and organization. It seems like they are starting to put more effort into the shopping experience, which I genuinely appreciate. I hope this trend continues, as this location has the potential to be a top-tier neighborhood store if management stays focused on these positive changes!
• UU

  UFO

  Dec 29, 2025
  2.0
  Expensixe and rarely have deals

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