Safeway

Reviews

• SL

  StarIKore Llc

  Dec 30, 2025
  3.0
  This is a regular Safeway like anybother mostly. My overall impressions: - Staff might not necessarily be knowledgeable about items they carry. I asked for specific items a few times but the staff on the floor would point me in the wrong direction or say they don't have that item (although their website says they do). I would then find the item myself after walking down the isles... - Prices bite a bit - maybe because this is an expensive area of Bethesda (check out expensive cars the shoppers here are driving). - Management does not seem to listen for suggestions. For example, they would have many varieties of Breyers ice-cream, but not the specific (and healthiest) one: Extra Creamy Vanilla. This is the best Breyers ice-cream cream. It has much healthier ingredients and lower sugar content. Giant stores carry one. Over the years, I suggested many times to the managers to stock this item, but alas to no avail. As a result, I would go to Giant and pass by this Safeway store about 50% of time I need to shop for groceries. I wonder if management in these Safeway stores get any training on how to improve customer retention. - Selection of fruits and veggies is kind of unremarkable. I don't quite understand why, but I feel more satisfied and understood/ valued when I shop at Giant. I hope Safeway management takes notice and maybe visit local Giant store to see if they can learn something and implement. - often I see they run out of basic items like french baguette bread by 5-6 pm and they don't seem to learn to deal with this recurring shortage. - They have a shelf with discounted meats but many of the packages there are several days beyond their safe consumption date. They need to understand that meats are susceptible to very rapid bacterial growth, and it is completely not safe to offer bacteria infested meats. Why not start discounting them earlier when these items are still safe to consume? So, you see, my comments above indicate this store is not managed well. It is still a decent choice of grocery stores in the area, and I do visit it regularly. Just wish they do more to improve the shopping experience.
• UU

  UFO

  Dec 29, 2025
  2.0
  Expensixe and rarely have deals
• NN

  Nga Nguyen

  Dec 8, 2025
  1.0
  Zero star for customer service. I came to the store to buy 6 gift cards today 12/8/25 around 3pm. There was only 1 line open. Tried self check out but did not work for gift card so the lady (white, around 70s) in charge of self check out sent me to the cashier to check out. I asked if she could help me there at the customer service counter since she was just finished helping someone there but she refused to help me and insisted I had to go to the cashier. At the line: after 10 minutes waiting in line due to the cashier took a long time to ring up the lady in front of me then messed up with the payment for her, the cashier sent me to the customer service because he could not do it. There were 3 people putting there heads together for about 5 minutes to figure how to solve the messed up payment for the customer in front of me. Then one of them (the Indian man) went on to help that customer. The 2nd staff stood by looking around doing nothing. The 3rd one (was the white lady that refused to help me and sent me to the line at the fist place) kept herself busy with customers in the self checkout lines who came 20 minutes after me while making me wait. I waited for another 10 minutes for the Indian man to help the other lady. While the Indian man kept asking the white lady to help me with the gift card, she ran around helping other people in the self checkout lines to scan every single items in their shopping cards. The 2nd staff stood behind the Indian male staff watching. She once asked me how she could help but when i told her i needed help with the gift card she turned her face away. So when the white female staff was done with self checkout lines, she came to the customer station to find me still waiting there. She had to spend a moment to chat with the 2nd staff who had been standing idle for the entire time before reluctantly moved to the counter to help me. Then because my transaction is over $1000 she had to check my ID even though I use my over 15 year old Safeway account. It took me over 30 minutes to pay for only 6 gift cards. It was a very frustrated experience. I was ready to drop the gift cards right there and then to go to CVS that it could have been 3 minute transaction but I did stay to witness the level of insanity this store is running.
• MM

  Michal Milaniak

  Jul 24, 2025
  4.0
  Recommend

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