Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,535 reviews
5 stars
534
4 stars
327
3 stars
297
2 stars
144
1 star
233
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times at the drive-thru, with some experiencing waits of 20 minutes or more.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Several customers complained about the quality of food, mentioning cold items, hard buns, and overall poor taste.
Staff Attitude
Feedback indicated a mix of positive and negative experiences with staff, with some praising friendly service while others reported rudeness and lack of professionalism.
Cleanliness
While some customers noted clean dining areas, others pointed out issues with dirty restrooms and unkempt environments.
- DBDevin B5 days ago1.0Foods ok, its McDonald's. If I am the only one in drive thru, order 1 burger and fries. I should not need to pull up in the parking zones to wait 5 to 6 minutes for my food. This place is legendary for using all 4 drive thru parking spots, mobile parking spots, and still stack a line in the drive thru. This is not an effective means of providing service. Expect long delays. Positive note fries are usually warm.
- MSMary StottlemyerNov 11, 20254.0I was very happy that my order was fulfilled as requested.
- TSTodd SmithNov 2, 20251.0Maybe if they were as worried doing their jobs as they were about dancing around in the back like a bunch of idiots ot wouldnt take them 20 minutes to get out a dine in order just to forget half of what was ordered. This location has been down hill for the past year.
- MVMatt ViechecOct 23, 20252.0Under staffed drive thru got all the attention
- MLMason LeonardsOct 7, 20254.0Depending on when you go, this location will get you in and out of the drive-thru like that. and I appreciate that so much when I need food fast.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 18411 Maugans Ave, Hagerstown?
McDonald's at 18411 Maugans Ave, Hagerstown is open 24 hours every day of the week.
Does this McDonald's location offer delivery services?
Yes, McDonald's offers delivery services 24/7, including curbside pickup, same day delivery, and no contact delivery.
Is there a drive-through available at this McDonald's?
Yes, this McDonald's location has a drive-through open 24 hours daily.
What payment options are accepted at this McDonald's location?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food through a mobile app?
Yes, you can order through the McDonald's app available on the Apple App Store and Google Play Store.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What are some nearby fast food options to McDonald's on Maugans Ave?
Nearby fast food options include Domino's Pizza, Taco Bell, Subway, and The Pollo Zone, providing a variety of cuisines within close proximity.
Are there gas stations near this McDonald's for convenience?
Yes, nearby gas stations include bp America, BP, Shell, Texaco, and ROCS Convenience Store, making refueling convenient during your visit.
What medical facilities are close to McDonald's on Maugans Ave?
Meritus Primary Care, Meritus Medical Plaza, and Meritus Urgent Care are nearby health centers for medical needs before or after your meal.
Does this McDonald's location offer WiFi and mobile ordering services?
Yes, this McDonald's provides WiFi, mobile ordering, mobile offers, and McDelivery services to enhance your experience.