Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,662 reviews
5 stars
500
4 stars
344
3 stars
295
2 stars
162
1 star
361
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for food, both in the drive-thru and inside the restaurant.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Staff Attitude
Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.
Management Issues
Several reviews mentioned poor management practices, including lack of responsiveness to customer complaints and inadequate staffing.
- JHJohn HJan 1, 20261.0This used to be a great McDonald's but like all things it must come to a end and boy did it come to a end everything and I mean everything sucked so if you want McDonald's food then I suggest you go somewhere else
- SAShaik AkbarNov 26, 20254.0Took lot of time to serve coffee
- SSSallmon SoltaniNov 22, 20251.0Avoid this place at all costs they are always understaffed, had to wait for an ice coffee 20 minutes NO exaggeration..
- DSDon SweatmanNov 12, 20255.0McDonald's is McDonald's!
- MXMia XNov 1, 20251.0I sent my husband to this location he went to the drive thru around 9:35pm and I was on the phone at the time while he was ordering. The drive thru clerk was acting very impatient and kept recalling the order wrong. So I called the store spoke another clerk explained to her all that we wanted and he was in the drive thru and the vehicle description because the drive thru clerk wouldn't come back to the speaker to respond to him. So I believe he went in. He came home with 2 cheeseburger happy meals when it should have been 2 4-piece nugget happy meals with a chocolate milk and apple juice. And 1 cheeseburger. That was not what we received. My husband has never order at a McDonald's. Grands visiting and they wanted McDonald's. Worst experience and overcharged. Listening and patience should be a skill required for that position.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 1729 Massey Blvd, Hagerstown, MD?
McDonald's is open daily from 5:00 AM to 11:00 PM, with Sunday opening slightly later at 6:00 AM for delivery.
What are the drive-through hours for this McDonald's location?
The drive-through is open every day from 5:00 AM to 11:00 PM.
What ordering and delivery services does McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods are accepted at McDonald's on Massey Blvd?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's food using a mobile app?
Yes, you can order via the McDonald's App available on both iOS and Android platforms.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's features a drive-thru for convenient ordering and pickup.
Are there other fast food restaurants near this McDonald's?
Yes, nearby fast food options include Roy Rogers, another burger restaurant, which might be of interest for variety or comparing options.
What amenities are available near McDonald's that might complement a visit?
Nearby amenities include Bath & Body Works for beauty products, Sport Clips for haircuts, and The Vitamin Shoppe for supplements, making it convenient to combine errands.
What lodging options are close to McDonald's on Massey Blvd?
Travelodge by Wyndham Hagerstown and Motel 6 are nearby hotels, ideal for travelers looking to dine and stay in the area.