McDonald's

3.5
1375 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16921 Halfway Blvd, Hagerstown, MD
21740, United States

Hours

Reviews

3.5
1,375 reviews
5 stars
532
4 stars
238
3 stars
226
2 stars
95
1 star
284

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews highlighted issues with food quality, including cold, undercooked, or incorrect items.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and unsanitary conditions.

Management Issues

Multiple reviews mentioned unprofessional management and lack of staff training as contributing factors to poor service.

Inconsistency

The overall experience varied significantly, with some customers reporting good service and fresh food, while others faced numerous issues.
  • MM
    Mr.NoBody
    6 days ago
    3.0
    Get your food and get out of here! That’s the vibe over there! Make store don’t gain more weight…
  • JB
    Jay Bowie
    Dec 31, 2025
    1.0
    This is ridiculous. Pay $20 just for some kind of barcode or expiring date sticker to be in my double cheeseburger. Definitely don’t recommend Buying from this McDonald’s I called in and they told me to come in so they can see when I literally drove 20 minutes
  • MH
    Matt Houck
    Dec 23, 2025
    2.0
    Was told to pull up and wait 3 minutes for fries. 10 minutes later they come out with the food and being in a hurry I pull away. Once I get home I see that they have given me a spicy chicken sandwich when I ordered a big Mac. The employee at the window handing the bag said "big Mac meal". Frustrating and inefficient.
  • RR
    Randy Rendon
    Dec 13, 2025
    1.0
    Worst McDonald's ive ever stopped at. I ordered tenders for my kid and they where old and hard. Then I got a double quarter pounder for myself and it was burnt and was super cold. Save your money and go elsewhere
  • JS
    Jennifer Snyder
    Dec 4, 2025
    2.0
    Right now I'm in the drive thru with 5 cars in front of me and no one has moved in 15 min. I can't even back up to leave. This happens so often at this location. I need to stop coming here

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 16921 Halfway Blvd, Hagerstown?

McDonald's at this location is open 24 hours a day, every day of the week.

Does this McDonald's offer delivery services?

Yes, McDonald's offers delivery services including same-day and no-contact delivery.