McDonald's

3.5
1367 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16921 Halfway Blvd, Hagerstown, MD
21740, United States

Hours

Reviews

3.5
1,367 reviews
5 stars
532
4 stars
238
3 stars
224
2 stars
93
1 star
280

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff and poor customer service, with many experiences of long wait times and incorrect orders.

Food Quality

There were numerous complaints about food being undercooked, cold, or not prepared as ordered, leading to dissatisfaction.

Cleanliness

Some customers noted that the location was dirty and poorly maintained, with overflowing trash and unclean tables.

Management Issues

Several reviews highlighted unprofessional behavior from management, including a lack of support for staff and poor handling of customer complaints.

Inconsistency

The quality of service and food varied significantly, with some customers reporting good experiences while others faced numerous issues.
  • LA
    Lawrence Aguado
    5 days ago
    3.0
    I ordered heavy breakfast and the only issue is the scrambled egg served very few and overcooked the rest ok
  • VT
    Volodymyr Tomyn
    Nov 12, 2025
    1.0
    Очікування замовлення більше 20 хв
  • JM
    John McNicholas
    Nov 1, 2025
    4.0
    Typical McDonald's, can't really say more than that. Food was correct can't remember if it was warm or cold....
  • TT
    TANKSAVE
    Oct 30, 2025
    1.0
    Manager wanted to argue that the food being undercooked was due to the oil being fresh. Refused to recook or replace the order. There is zero reason to risk undercooked chicken.
  • PC
    Patrick Cavanaugh
    Oct 19, 2025
    4.0
    Its McDonald's so there's not much that can be said lol. But my food was super fresh when I went but it was also 8 mins before breakfast switch. They weren't very friendly and the parking lot gives off strange vibes. Wouldn't want to go alone after dark as a female but I could be wrong.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 16921 Halfway Blvd, Hagerstown?

McDonald's at this location is open 24 hours a day, every day of the week.

Does this McDonald's offer delivery services?

Yes, McDonald's offers delivery services including same-day and no-contact delivery.