McDonald's

3.6
1742 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10525 Sharpsburg Pike, Hagerstown, MD
21740, United States

Hours

Reviews

3.6
1,742 reviews
5 stars
646
4 stars
397
3 stars
344
2 stars
133
1 star
222

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, both in the drive-thru and inside the restaurant.

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly from management.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor handling of modifications.

Cleanliness

The restaurant was often noted as dirty, with unclean tables and unsanitary conditions reported by several customers.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or poorly prepared items.
  • DH
    D. Hailey
    4 days ago
    1.0
    DO NOT COME HERE IF YOU ARE IN A RUSH. Nice food but EXTREMELY long wait times.
  • CP
    Claudia Portillo
    Dec 24, 2025
    1.0
    Take more than half hour for just one sandwich!!!🤯
  • DF
    David Funk
    Dec 21, 2025
    1.0
    No body working the front counter. Almost 15 minutes to get food. Another 10 standing around till we left cuz half the food wasn't in the bag. Won't be back at this dump.
  • RT
    Rainbow Trashcan
    Dec 6, 2025
    1.0
    Hello. I came through the drive through a little bit ago and got two Grinch meals with nuggets. I was told immediately upon ordering that they didn't have ranch, sweet n sour, or big mac sauce, but not that they were out of Grinch salt. When we parked to eat I realized there wasn't any Grinch salt or shaker bags and went inside to request some, when I was told they were out. I requested a refund and retrieved both meals and drinks from the car to receive it. When returning both I apologized for the trouble and said I wouldn't have ordered if I'd known. The manager insisted I pay for a ten piece nugget since we'd eaten three nuggets before realizing the rest wasn't there. I was not rude, I did not argue, and I agreed to pay for the ten piece meal. Immediately after receiving my refund the manager noticed that one of the pair of socks had been opened, and immediately decided she had to charge me for the socks as well. I didn't say anything at first, because I didn't want to be rude and I was angry, and before I calmed down enough to speak she began asking me to understand her position and saying that she understood mine as well, and again before I could say anything she decided not to charge me for the socks and to only charge for the nuggets. I paid for the ten piece nugget, she gave me seven (fresh) nuggets in a box to finish the ten piece that we'd eaten three of, and I left. I only realize now writing this that if she was going to give us 7 fresh nuggets anyway I should only have been charged for a 4 piece nugget and given 1 nugget. Attached below is my receipt from the ten piece purchase. I understand that they must have been having a busy time, and have dealt with several angry and rude customers throughout the day, but I should have been treated with the same respect I was giving. I had no complaints about paying for what I'd already consumed and mostly wish she'd been less aggressive and rude. The employees were very kind to me, it was only this one manager with grey hair in a high ponytail and an unbuttoned at the top light blue polo shirt. December 6th, Saturday, at about 5:30pm.
  • BA
    Breeze Ansell
    Dec 6, 2025
    1.0
    Food was cold, didn’t get everything in our order and gave our order to the car infront of us and had to remake our order which was cold.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 10525 Sharpsburg Pike, Hagerstown?

McDonald's is open daily from 5:00 AM to 10:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available every day from 5:30 AM to 11:30 PM.