McDonald's

3.7
874 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17700 National Hwy, Frostburg, MD
21532, United States

Hours

Reviews

3.7
874 reviews
5 stars
317
4 stars
230
3 stars
152
2 stars
60
1 star
115

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for both drive-thru and in-store orders, often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.

Staff Behavior

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing disrespectful treatment.

Cleanliness

While some noted cleanliness in the dining area, others reported unsanitary conditions, including trash in restrooms and flies on food.

Food Quality

Customers expressed disappointment with food quality, citing cold or improperly cooked items and a decline in overall taste.
  • MW
    Michael Wollan
    3 days ago
    1.0
    This mcdonalds is by far the WORST ive ever been to, and consistently messes things up. I used to love coming here, but as time goes on theyve gotten worse and worse. They forget sauces, straws, or even entire items from the order regularly. Was just there and ordered fries and actually got served in under a minute. I reached into my bag, and my fries arent even warm. Theyre cold and hard. Another time I ordered a mccrispy, and i can't eat pickles, so i ordered without. They put pickles on it, so I asked for a new one, and they walked away, and handed the same sandwich back, with pickles STILL on it. A few weeks ago i went, and waited 45 minuites for my 10 piece meal, and staff didnt ask me once what i waited on, despite making eye contact with me multiple times over the course of the time. Its problems every single time. The store is disorganized, customers are always in the lobby asking each other if theyve been served yet or whos turn it is, and through my long wait times, ive seen customers wait at the register for nearly 10 minutes before getting their order taken. Its unacceptable and the staff does not care.
  • JW
    Josh Weimer
    Nov 2, 2025
    1.0
    Hahahaha this place ...
  • MB
    Matthew Broadwater
    Oct 31, 2025
    1.0
    Got delivery on the McDs app. Took 50 minutes to order my food. Didn't get my fries. Called to tell them. Said that my order didn't appear on there system. Told them that that was ridiculous. Lady got rude with me and hung up. Need fired who ever that was.
  • KD
    kathy deurr
    Oct 18, 2025
    5.0
    The new kiosk ordering has made ordering a nightmare. There's never anyone to help you at the front. Drive thru is slower than it used to be before the kiosks.
  • KM
    Kimberly Mattingly
    Sep 28, 2025
    1.0
    Sad that I refuse to order food at the drive thru because my orders are never correct. For the third time this month I ordered food at your location; today I put the order in via kiosk so I was positive the order went in exactly the way I wanted my food, However when I returned to work with my food it was not made correctly again. Come on McDonald's the food your making isnt that complicated,pay attention to your orders on your screen and get it right. Aggravating especially when Im spending money and my food still isnt right. If your in a hurry or on a time crunch your better off going somewhere else, it takes them 20 to 30 minutes to put a simple order out into the lobby area for thier customer, which again likely won't come out right anyways if your taking things off the sandwich or adding ingredients.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's Frostburg location?

McDonald's in Frostburg is open daily from 5:00 AM to 10:00 PM for regular dining.

What are the delivery hours for McDonald's in Frostburg?

Delivery is available every day from 5:30 AM to 12:30 AM.