McDonald's

3.5
992 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
205 Back River Neck Rd, Essex, MD
21221, United States

Hours

Reviews

3.5
992 reviews
5 stars
336
4 stars
211
3 stars
193
2 stars
95
1 star
157

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, especially during busy hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Cleanliness

The restaurant's cleanliness was often criticized, with reports of unsanitary conditions in both dining and restroom areas.

Food Quality

Several customers expressed disappointment with the quality of food, citing issues like cold items, undercooked meals, and overall lack of freshness.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted positive experiences during certain shifts.
  • CB
    Christopher Burns
    Nov 1, 2025
    1.0
    Here's a thought. Stop advertising the Monopoly stuff everywhere when you have none. It's on the windows, the bag, the kiosk on certain items, yet I got nothing. Getting those pieces influenced my purchases, for nothing. Lousy way to do business, Donald.
  • CB
    Chris B
    Oct 26, 2025
    5.0
    They always give us a crown...oh wait... DON'T HIT SEND!!!
  • NR
    Nathalie Rosario
    Oct 24, 2025
    2.0
    At the drive thru the car in front of us ordered breakfast. When we came up it was 10:58 and we were told we couldn’t order breakfast.
  • KH
    Kevin Hernandez
    Oct 14, 2025
    1.0
    After placing my order, requesting an extra shot of espresso, and getting the total for my order, the lady then says - Wait, I forgot, you can’t get espresso with a nasty attitude. Horrible service! People would always understand, but it all depends on the tone and the way you say things.
  • BM
    Bascomi Mason
    Oct 12, 2025
    4.0
    Really loved my experience here! The food was great 😋 and the service was fantastic—everyone was so friendly. The only little hiccup was that our table hadn't been wiped down when we sat down 😬. Still, the overall experience was excellent, so I'm giving it 4 stars! ⭐⭐⭐⭐

Frequently Asked Questions About McDonald's

What are the basic operating hours for the McDonald's at 205 Back River Neck Rd, Essex, MD?

The McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available Monday through Sunday from 6:00 AM to 9:30 PM, except on Friday and Saturday when delivery extends to 10:30 PM.