McDonald's

3.5
998 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
205 Back River Neck Rd, Essex, MD
21221, United States

Hours

Reviews

3.5
998 reviews
5 stars
336
4 stars
213
3 stars
193
2 stars
96
1 star
160

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews highlighted issues with food quality, including cold, undercooked, or improperly prepared items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas.

Atmosphere

The location was described as having a negative atmosphere, with reports of drug activity outside and a generally unwelcoming environment.

Inconsistency

Customer experiences varied widely, with some praising friendly service and fresh food, while others reported chaos and disorganization.
  • MT
    Marcella Thompson
    Dec 24, 2025
    1.0
    Should STOP serving plastic food....I wouldn't feed my DOG ... McDonald's food
  • MM
    Mike
    Dec 23, 2025
    2.0
    I feel like it I have been to many different Mac Donald’s yet this one is the only one I can say I have seen more then 10 drug deals right out side of it. Also the workers not very polite and when I got a happy meal for my son they just (Not kidding) threw it at me. Hope they get better in the future.
  • DC
    Daniel Chambers
    Dec 22, 2025
    1.0
    Tonight I was picking up an Uber delivery, trying very hard to make money for Christmas presents, and both me and another delivery person had our orders taken by someone else. Theyre lack of focus here and inability to check that the order gets verified by the drivers causes huge problems and has caused my to spend money instead of make money. I asked if the wrong driver picked them up, and the lady at the front says "i dont know". Maybe check the orders like every other restaurant.
  • SW
    Steven Wright
    Dec 5, 2025
    1.0
    Ordering a big meal from a company like McDonald’s used to mean something — not like getting a trophy or free pie, but just the basic idea that, hey, thanks for dropping thirty bucks at once. Maybe we’ll make your food fresh. Maybe someone says thank you. Instead, I felt like I was being punished for daring to order more than two cheeseburgers. Before I go further, let me say clearly: I do not blame the employees. I’ve worked at McDonald’s. I know how little say they have, how little they get paid, and how quickly any pride gets smothered by timers and heat trays. Nobody’s handing out bonuses for making a fresh batch of nuggets. There’s no employee-of-the-month for “gave a damn.” But today’s food? It hurt my soul. The sandwiches were tough. The meat was brown and dry from sitting way too long. The fries had crossed the point of no return — cold, dry, and limp like they’d just given up. The nuggets were shriveled like they’d seen things. Lettuce was barely visible. It felt like every item was grabbed just to clear the order and move on. And the worst part? I waited 25 minutes while the drive-thru line stretched out to the road. I was only the second car for most of that time. If you know how store timing works, this felt like a classic case of the team freezing the line just to protect their numbers. Don’t take the next order until this one’s out. Make the stats look good. But at what cost? If the store can’t handle a large order, I get it. Just say so. I would have happily gone elsewhere instead of blocking the drive-thru and walking away with the saddest holiday feast imaginable. This location is cheaper than some of the others nearby, but the trade-off is clear. The quality has quietly fallen through the floor. There’s no pride left in the service. No spark. And no reason to come back. To the owner: I don’t want free food. I don’t want a refund. Honestly, take the money from my order and hand it out to your crew as a little holiday bonus. They need something to feel good about in this system. Because whatever this was today? It didn’t feel like McDonald’s. It felt like giving up.
  • KB
    Kuy Bonjer
    Dec 4, 2025
    4.0
    Average

Frequently Asked Questions About McDonald's

What are the basic operating hours for the McDonald's at 205 Back River Neck Rd, Essex, MD?

The McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available Monday through Sunday from 6:00 AM to 9:30 PM, except on Friday and Saturday when delivery extends to 10:30 PM.