McDonald's

3.8
833 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4396 Montgomery Rd, Ellicott City, MD
21042, United States

Hours

Reviews

3.8
833 reviews
5 stars
356
4 stars
200
3 stars
114
2 stars
60
1 star
103

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food being served.

Customer Service

Feedback indicates a significant number of complaints regarding rude and unhelpful staff, particularly in the drive-thru.

Service Speed

While some reviews praised fast service, many others noted slow service and long wait times, especially during busy periods.

Food Quality

Several customers expressed dissatisfaction with food quality, mentioning cold or poorly prepared items.

Cleanliness

Mixed reviews on cleanliness; some noted the restaurant was clean, while others reported dirty tables and unsanitary conditions.
  • BO
    Beautiful One
    Jan 4, 2026
    1.0
    I went to this McDonald's location on 01/02/2026. This was my first time visiting so I went through the drive thru everything was fine I ordered a big mac meal with no lettuce and a double cheeseburger. When I received my meals everything was in the bag. I went to eat the double cheeseburger it was disgusting had so much mustard on the outside of the bun and wrapper. I couldn't even eat it. The big mac I bought for my mom was so dry it had a dab of big mac sauce. I will never goto this location again fast food has become so bad because they hiring people who can barely read and write English. I will be cooking at home for now on only went because my mom wanted McDonald's.
  • TW
    Tracy Weitkamp
    Dec 21, 2025
    2.0
    The service in the drive thru was very unfortunate. We waited in a line while the other drive thru line had multiple cars served. When the person took the order, she was extremely short and rushed, constantly asking "anything else?" Or saying "drink?" At both windows I said thank you multiple times and received no response at all. We ordered a triple cheeseburger and received instead three double cheeseburgers.
  • JJ
    Joseph Jaffe
    Dec 11, 2025
    1.0
    This particular McDonalds has messed up my order the past four or so times. Some of them have been mobile orders picked up through the drive-through window. Some have been ordered at the drive-through. They are incredible unreliable. I do not leave without checking my meal, because it is wrong 90% of the time. I wish I were exaggerating; it is not my wish to get to the drive-through ordering station, or the window(s), or all of the above, and find out that they don't really speak English all that well. I have nothing against that, but if I'm paying you to prepare my meal and you think plain means there should still be pickles and ketchup and onions and... The amount of $ wasted on me at this restaurant is amusing to consider. I write this message with the hope that someone will consider hiring or training staff properly so that there is less breakage, and less of my time being wasted. I shouldn't have to check my meal everytime--but I do, and usually at this location, it turns out I got the wrong thing. Tonight they gave me the wrong thing. And then, after that, they gave me the wrong thing. Third time's the charm! Horrifically operated McDonald's. Truly miserable performance. At what, you ask? (1) Taking the proper order (i.e., inputting it correctly so it shows up right on the screen and on my receipt), (2) preparing what is written on the order. Again, my last two mobile orders have been messed up, so... Dear McDonalds. Please give half a crap to make this operation run better. I don't even want to go, at this point; I fully expect to have to deal with incompetence and return my order at least once. Because that is the norm. Thank you for your time and attention. I would include a picture of my receipt from tonight but they didn't give it back to me, and as they were all hooting and hollering in Spanish, I didn't really feel like staying around longer than necessary (it was already much longer than should be). Also, your prices are a joke. That goes to all McDonalds. But the service here? Professionally bad. Congratulate yourselves on having absolutely no apparent standards. Thanks!
  • SS
    Sarah
    Nov 6, 2025
    1.0
    Horrible customer service and got my order wrong
  • JL
    James Liskow
    Nov 5, 2025
    1.0
    This McDonald's follows the European model of mediocrity. No employees, no soda machine, a "sauce policy." Waiting for them to require a receipt to take a leak.

Frequently Asked Questions About McDonald's

What are McDonald's regular dining hours at 4396 Montgomery Rd, Ellicott City?

McDonald's is open for regular dining from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.

Does McDonald's at this location offer drive-thru service and what are its hours?

Yes, McDonald's has a drive-thru open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.