McDonald's

3.8
1862 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6219 Greenbelt Rd, Berwyn Heights, MD
20740, United States

Hours

Reviews

3.8
1,862 reviews
5 stars
814
4 stars
436
3 stars
280
2 stars
115
1 star
217

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some staff being friendly and helpful, while others displayed rudeness and poor attitude.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality reported, with some customers experiencing cold or poorly prepared meals.

Cleanliness

Generally positive remarks about cleanliness, although some reviews noted issues with dirty tables.

Efficiency

Many customers praised the speed of service, especially in the drive-thru, but some reported long wait times.
  • KB
    Kiyah Brown-Samuels
    3 days ago
    1.0
    They have BUGS in their food
  • CC
    Charles Czeznick
    Nov 11, 2025
    4.0
    Busy place, but regardless, service was fast and food was good.
  • LP
    Lisa Papafio
    Oct 5, 2025
    1.0
    I visited this location October 5, 2025 at approximately 13:20 and had difficulty using kiosk and decided to go to the placed my order manually at the counte with a male cashie due to the app not being able to capture my app selection. He was very kind and patient as he also experienced the same challenges I had at kiosk. The cashier invited me to come around the counter to assist with visualization of an item that was difficult to locate. As we we're viewing the selections from his cashier's monitor, a disgruntled and very threatening female employee came and stated " you cannot be back here, even though the male cashier and I stated that I was invited and did not just walk back there. The female employee began to become irrational and very aggressive towards me and got in my face! She was so close that she almost physically made contact with my body. At that point I stated for her to back up and she continued with her aggression. I was very afraid at that point that I was going to have to physically defend myself before the manager approached and the female employee finally walked away upon the managers intervention and verbally threatened me again. This behavior was unnecessary, inappropriate, and unbecoming of an employee that is supposed to be a happy peaceful environment. I'm also glad that I didn't have to defend myself physically by knocking her out and possibly be arrested.
  • LA
    LaTasha Allen-Brown
    Sep 30, 2025
    1.0
    I usually don't even eat McDonald's however my husband and I were on a road trip and it was the only thing available. I ordered $15 worth of food and they had a nerve to tell me that I needed to pay $.10 for a bag or I would have had to carry my food to the car🤦🏾‍♀️ That's highway robbery‼️Never again
  • LH
    Leticia Hernandez
    Sep 26, 2025
    1.0
    Friday 9/26 - 5:30pm When placing my order & paying it’s always great service BUT receiving the food is always with an attitude. I had an altercation with the woman handing the food before & I always smile & go with whatever they have me do such as park. This time she wanted me to park at number 3 the customer was blocking 1&3 being parked at #2 there was a car in front I explained I couldn’t back up since there was cars ahead proceeded to look at me & said well I don’t have your food ready so I moved I don’t want any problems to a point that she may do something to my food since this is my local restaurant. The first time was about missing my large fries she couldn’t hear me but I talked louder so she could understand which she still couldn’t. The manager thought I said I wanted free food when I clearly was only missing what I had ordered or so I thought. But just the way she says things makes me feel like I’m not a valuable customer her customer service should improve & maybe even take some classes.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 6219 Greenbelt Rd, Berwyn Heights, MD?

McDonald's is open from 5:00 AM to 11:00 PM every day of the week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7, and options include same-day delivery and no-contact delivery.