McDonald's

3.5
1273 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Location

McDonald's
151 Littleton Rd, Westford, MA
01886, United States

Hours

Reviews

3.5
1,273 reviews
5 stars
432
4 stars
285
3 stars
237
2 stars
96
1 star
223

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, often exceeding 20-40 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Performance

While some customers praised the friendliness and professionalism of the staff, others criticized poor management and lack of training.

Cleanliness

The cleanliness of the establishment was inconsistent, with some customers noting dirty tables and restrooms.

Facilities

The lack of a drive-thru and reliance on kiosks for ordering were common complaints, impacting the overall convenience of the location.
  • CG
    Cheyanne Gonzales
    Nov 12, 2025
    1.0
    Staff ignores you and speaks Spanish for 10 min and won’t even acknowledge you
  • MD
    Matthew Drew
    Oct 31, 2025
    5.0
    They always get my order right. The staff is professional and friendly. The food tastes exactly like McDonald's should—consistently well-cooked and up to the chain's standard (not comparing to other restaurants). 5/5 stars for reliably delivering what McDonald's does best.
  • DD
    Deanna Donnelly
    Oct 29, 2025
    5.0
    Today I I ordered 25 Happy Meals for an event I was having. I did the order through the mobile app app for curb side pick up. Once I checked in to say I had arrived a worker came out to say unfortunately they had no Halloween buckets. I was very upset because this is why we ordered McDonald’s. We had talked about the buckets/McDonalds lunch with a bunch of preschoolers. To hear they did not have any was disappointing. I went into the restaurant and spoke to the manager her name was Gengli Galicia. She was very understanding and apologized many times. I just want to say thank you to her because 1 the order was completed with out any mistakes, great team you lead. 2nd she got on the phone with her supervisor and they sent a worker to a different McDonalds that had the buckets. They then delivered them to me personally. Throughout the process they remained professional and friendly. Thank you for your daily work in an industry that sometimes is not appreciated. Please know you made 27 children happy!
  • NN
    Nick
    Oct 28, 2025
    1.0
    It was terrible. I waited 45 minutes for my order. I ordered a small order of just three items. I ordered at 6:43 PM and receive it 7:28 PM. It turned out they forgot to put bacon and extra cheese on the $8.19 burger and put very little lettuce. I returned the order and asked for a refund. The staff was poor, slow, and lazy. The entire floor where they were cooking was dirty, and they were literally walking on scattered trash. Terrible. This kind of service is common in third-world countries, but here...
  • AA
    angeliaツ
    Oct 23, 2025
    1.0
    Usually have an OK experience here whenever I come which isn’t often, but the workers are nice. Service can be slow and food is not always made right, but they will remake it for you. Today I ordered 2 mcchickens, the first one seemed fine but when I took a couple of bites from the second, each bite I felt like I was biting bones. After letting them dry, I can absolutely confirm it is. I don’t wanna risk finishing the rest of the food, I bet there’s more in there.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 151 Littleton Rd, Westford, MA?

McDonald's is open daily from 5:00 AM to 11:00 PM.

Does McDonald's at this location offer delivery service?

Yes, delivery is available 24/7 through their online ordering platform.