Italian RestaurantPizza RestaurantBertucci's Italian Restaurant
Bertucci’s restaurants are firing-up brick ovens from New England to Virginia, each reflecting the distinct character and local charm of its community. Like the original Bertucci’s, every kitchen is open, making our brick oven part of the restaurant experience. With a long-standing commitment to hospitality, we welcome you as our guest and promise to treat you as part of the Bertucci’s family. Join us in Westborough MA, next to CarMax.
Service quality varied significantly; some customers praised attentive and friendly staff, while others reported slow service and disengaged servers.
Food Quality
Food quality received mixed reviews; some dishes were enjoyed, while others were criticized for being bland, poorly prepared, or unsanitary.
Cleanliness
Concerns were raised about cleanliness, with reports of unsanitary conditions in the restaurant and issues with food safety.
Staff Performance
Several staff members, particularly Eddie and Sage, received high praise for their exceptional service and attentiveness.
Atmosphere
The restaurant's atmosphere was generally described as warm and inviting, contributing positively to the dining experience.
WO
Wanda Ortiz
Dec 29, 2025
5.0
Love the food staff is very nice
TQ
Tina Qualey
Dec 25, 2025
2.0
Given that it is Christmas, I feel I am being generous with my rating. Service was very slow, and our server appeared disengaged and uninterested in being there. We began with the spinach and artichoke dip, which was the highlight of the meal—delicious and served piping hot.
Our entrées arrived approximately 20 minutes after we had finished the appetizer, and it then took far too long for our server to check on us after the food was served. My son ordered the lasagna with a Caesar salad, my granddaughter had the kids’ mac and cheese, and I ordered a sausage calzone. The Caesar salad was forgotten and only brought out after my son mentioned it, and he felt the lasagna was not fully cooked. My granddaughter had no complaints about the mac and cheese. Unfortunately, my calzone was cold and very underwhelming.
Despite the experience, since it was Christmas we decided to order dessert. When we asked for dessert menus, the server said they needed to find one. The restaurant was not very busy—approximately ten tables at various stages of their meals—yet our server later returned and had forgotten our request. The server also attempted to have us pay several times before asking whether we were finished or wanted anything else. It took approximately half an hour for our dessert order to actually be taken, and we were initially told that multiple items we requested were unavailable, though in reality only one item was out. We ultimately ordered dessert to go, and they were delicious.
KP
Kishna Patel
Dec 23, 2025
3.0
The food was pretty bad, ordered takeout and it was quick and responsive but that is where the good ends, the pizza we ordered was quite depressing, I would say a margarita pizza is supposed to have a 40:60 ratio of cheese to sauce, this had something closer to 15:85, there was around 3 1.5 inch circles of mozzarella per slice on a large pizza. Also the veggie we ordered looked very sad, taste was not the worse although it lacked very heavily in mozzarella and I expected the eggplant to be chopped into cubes while it was whole slices on the slice, also no sauce on the veggie? Do not reccomed.
CI
curtis b flory iv
Nov 22, 2025
5.0
Ate Italian chopped salad. Rich and flavorful salad with black olives. Waitress was attentive. Had a nice glass of merlot
Talked and watched the cars on rt 9
NF
NATHAN FREDERICK
Nov 21, 2025
3.0
I walked in and the first thing I saw was the employee behind the counter touching their face with their gloves on.
I know most people hired today to do food service practically anywhere don't know the first thing about being clean and sanitary.
Employees must wash their hands and changing their gloves.
Frequently Asked Questions About Bertucci's Italian Restaurant
Is this business open?
Yes, our Dinning room is open and Patio Seating is now available! We are also serving Takeout and Delivery options.
Does Bertucci's Italian Restaurant accept reservations?
Yes, Bertucci's Italian Restaurant accepts reservations.
What are the dine-in hours for Bertucci's Italian Restaurant?
The restaurant is open from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 10:00 PM on Friday and Saturday.
What are the delivery hours for Bertucci's Italian Restaurant?
Delivery is available from 10:30 AM to 9:30 PM Monday through Wednesday and Sunday, from 11:00 AM to 10:00 PM Thursday through Saturday, with extended hours on Friday and Saturday until 11:00 PM.
What types of pickup and delivery services does Bertucci's offer?