Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,446 reviews
5 stars
450
4 stars
259
3 stars
274
2 stars
140
1 star
323
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and unprofessional behavior from staff.
Food Quality
Many reviews mentioned issues with food being cold, poorly prepared, or missing items from orders.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and restrooms.
Customer Experience
Numerous complaints highlighted rude staff interactions and a lack of customer service.
- SHSarah HawthorneDec 10, 20255.0Hot food, no complaints
- LHLeslie HardyDec 8, 20251.0Do you really want to know my opinion about this place.....we'll here it goes, the place wasn't busy at all to start off, so I was like Woo-hoo I'll be in and out no worries, boy was I wrong! It took them 20 minutes to even knowledge me (which I really was hungry or I wouldn't of even waited 20 seconds nevertheless 20 minutes) then FINALLY, I think my loudly huffing and puffing and loud eye rolls got their attention. Then when I ordered they barely even spoke to me, and acted like I was inconvienting them by getting off their phone's and loudly gossiping about some mama drama bs.
- IHIvette HernandezNov 22, 20252.0Well it's sad to say this fast food restaurant is lame 😒food is all sloppy and cold and when you ask for food for a big family it's always something missing and let's not talk about the sodas are flat no flavor and the food is getting more expensive every day plus they say the app will help you save and it's always a problem. OH and you ask to speak to the manager they are worse than the employees.
- TPTrivikramsaradhi PatibandlaNov 20, 20251.0i order food but they are telling we don’t have your order
- YYYudokuna-aiNov 18, 20255.0They MCNUTTED IN MY SANDWICH 💦💦😩
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 352 Riverdale Rd, West Springfield, MA?
The dining hours are from 5:00 AM to 11:00 PM every day from Monday to Sunday.
Is the McDonald's drive-thru service open 24 hours?
Yes, the drive-thru is open 24 hours every day of the week.
What delivery options are available at this McDonald's location?
Delivery options include curbside pickup, standard delivery, same-day delivery, and no-contact delivery.
How can I order McDonald's delivery online?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on iOS and Android.
What payment methods does this McDonald's location accept?
Accepted payments include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there free WiFi available at this McDonald's?
Yes, free WiFi is available at this McDonald's location.
Where can I find McDonald's rewards and mobile offers?
You can earn points and access mobile offers through MyMcDonald's Rewards at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What are some nearby hotels if I want to stay close to McDonald's?
Nearby hotels include Bel Air Inn and Best Western Springfield West Inn, both convenient options for lodging near McDonald's.
Are there car repair services near McDonald's?
Yes, nearby auto repair and services include Affordable Auto Glass Inc., Walts Brothers Auto Repair, Balise Honda, Diamond Auto Detailing, Subaru Service, and Bertera Subaru of West Springfield.
Can I visit any health or wellness centers close to McDonald's?
Yes, nearby wellness centers include Passport Health West Springfield Travel Clinic, Whalen & Whalen (podiatrist), Energia Massage, and Renew.calm (skin care and beauty spa).