Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,439 reviews
5 stars
446
4 stars
259
3 stars
272
2 stars
140
1 star
322
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and rude staff interactions.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty tables and restrooms.
Food Quality
Several customers complained about cold, poorly prepared food and issues with food freshness.
Order Accuracy
Numerous customers experienced incorrect orders and missing items.
Customer Experience
Overall, the customer experience was negatively impacted by unprofessional staff and lack of attention to customer needs.
- IHIvette Hernandez2 days ago2.0Well it's sad to say this fast food restaurant is lame 😒food is all sloppy and cold and when you ask for food for a big family it's always something missing and let's not talk about the sodas are flat no flavor and the food is getting more expensive every day plus they say the app will help you save and it's always a problem. OH and you ask to speak to the manager they are worse than the employees.
- TPTrivikramsaradhi Patibandla4 days ago1.0i order food but they are telling we don’t have your order
- YYYudokuna-ai6 days ago5.0They MCNUTTED IN MY SANDWICH 💦💦😩
- ARAndrew ReillyOct 19, 20253.0Let's be real, it's McDonald's. Although the table side service is definitely quite nice. Sometimes it feels like you get better service here than at some typical sit-down restaurants
- RSRoman SteelSep 3, 20252.0What you get for 11$. No napkins. No refills on tea. Greasy tables. 2.99 for day andold cookies!
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 352 Riverdale Rd, West Springfield, MA?
The dining hours are from 5:00 AM to 11:00 PM every day from Monday to Sunday.
Is the McDonald's drive-thru service open 24 hours?
Yes, the drive-thru is open 24 hours every day of the week.
What delivery options are available at this McDonald's location?
Delivery options include curbside pickup, standard delivery, same-day delivery, and no-contact delivery.
How can I order McDonald's delivery online?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on iOS and Android.
What payment methods does this McDonald's location accept?
Accepted payments include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there free WiFi available at this McDonald's?
Yes, free WiFi is available at this McDonald's location.
Where can I find McDonald's rewards and mobile offers?
You can earn points and access mobile offers through MyMcDonald's Rewards at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What are some nearby hotels if I want to stay close to McDonald's?
Nearby hotels include Bel Air Inn and Best Western Springfield West Inn, both convenient options for lodging near McDonald's.
Are there car repair services near McDonald's?
Yes, nearby auto repair and services include Affordable Auto Glass Inc., Walts Brothers Auto Repair, Balise Honda, Diamond Auto Detailing, Subaru Service, and Bertera Subaru of West Springfield.
Can I visit any health or wellness centers close to McDonald's?
Yes, nearby wellness centers include Passport Health West Springfield Travel Clinic, Whalen & Whalen (podiatrist), Energia Massage, and Renew.calm (skin care and beauty spa).