Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,178 reviews
5 stars
417
4 stars
204
3 stars
201
2 stars
86
1 star
270
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude service, long wait times, and incorrect orders, leading to a negative perception of staff professionalism.
Cleanliness
Multiple reviews highlighted dirty dining areas and bathrooms, contributing to an overall unsanitary experience.
Food Quality
There were numerous complaints about cold or poorly prepared food, including burnt items and incorrect orders.
Atmosphere
The restaurant was often described as noisy and chaotic, with some customers feeling uncomfortable due to the environment.
Management Issues
Several reviews mentioned poor management practices, including staff training deficiencies and inadequate customer service handling.
- AAasyagwqOct 15, 20251.0Atmosphere so bad. Very noisy
- MPMatthew Sr PilonOct 8, 20255.0Always get my order correct at Drive Thru.
- CPChris PittengerSep 28, 20251.0Slowest staff, took 15 minutes to get an order of fries and a coke
- TBTyler BattlesSep 5, 20251.0Puts the lady that barely speaks English on taking orders. Go to Agawam McDonald's way better!
- DODan OaksSep 3, 20251.0Wait times are insane at 9 pm. They definitely don’t care about the customer
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 429 Memorial Ave, West Springfield?
McDonald's is open daily from 5:00 AM to 1:00 AM.
During what hours is the McDonald's drive-thru service available?
The drive-thru at McDonald's is open every day from 5:00 AM to 1:00 AM.
Can I order delivery from McDonald's in West Springfield?
Yes, McDonald's offers delivery service daily from 6:00 AM to 12:30 AM with options such as same-day and no-contact delivery.
What services does McDonald's offer for pickup and delivery?
McDonald's provides curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food using a mobile app?
You can order using the McDonald's App available on the Apple App Store and Google Play Store.
What payment options does McDonald's accept?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, the McDonald's at 429 Memorial Ave has a drive-thru available.
Are there any grocery stores near McDonald's for convenient shopping before or after your meal?
Yes, Big Y Foods and Big Y World Class Market are nearby supermarkets where you can shop conveniently before or after visiting McDonald's.
What fitness options are available near McDonald's at 429 Memorial Ave?
Planet Fitness gyms are located near the McDonald's, offering great options for a workout before or after your meal.
What other fast food restaurants are close to McDonald's in West Springfield?
Nearby fast food options include another McDonald's location and Subway, providing variety for dining choices in the area.