McDonald's

3.3
1181 reviews
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Business Details

429 Memorial Ave, West Springfield, MA
01089, United States
(413) 787-9951
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
429 Memorial Ave, West Springfield, MA
01089, United States

Hours

Reviews

3.3
1,181 reviews
5 stars
418
4 stars
204
3 stars
201
2 stars
87
1 star
271

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Order Accuracy

A significant number of reviews mentioned incorrect orders, with customers frequently receiving the wrong items or missing items altogether.

Cleanliness

Many reviews pointed out dirty dining areas and restrooms, contributing to a negative overall experience.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold or stale items and poorly prepared meals.

Atmosphere

The atmosphere was described as noisy and chaotic, with some customers feeling uncomfortable due to the environment.
  • DS
    Daniel P. Sadkowski
    5 days ago
    1.0
    Very rude service!! I was at the drive-thru attempting to redeem reward points using the McDonald’s app. The employee asked for my mobile app code multiple times, and then began saying something I could not understand. I politely explained that I was having difficulty understanding her due to her strong accent. At that point, another employee came on the microphone and began yelling at me. During this interaction, I noticed I was being charged for items I did not order. I calmly tried to explain that the items showing on the screen were incorrect, but the employee continued yelling and repeatedly told me to pull up to the window. Due to the unprofessional behavior and frustration with the situation, I chose to drive away and did not complete my order. This experience was very disappointing and not consistent with the level of customer service I expect from McDonald’s.
  • AA
    asyagwq
    Oct 15, 2025
    1.0
    Atmosphere so bad. Very noisy
  • MP
    Matthew Sr Pilon
    Oct 8, 2025
    5.0
    Always get my order correct at Drive Thru.
  • CP
    Chris Pittenger
    Sep 28, 2025
    1.0
    Slowest staff, took 15 minutes to get an order of fries and a coke
  • TB
    Tyler Battles
    Sep 5, 2025
    1.0
    Puts the lady that barely speaks English on taking orders. Go to Agawam McDonald's way better!
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 429 Memorial Ave, West Springfield?

McDonald's is open daily from 5:00 AM to 1:00 AM.

During what hours is the McDonald's drive-thru service available?

The drive-thru at McDonald's is open every day from 5:00 AM to 1:00 AM.