Crepes Tea House

4.6
2301 reviews

About

French Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Crepes Tea House
261 Union St, West Springfield, MA
01089, United States

Hours

Reviews

4.6
2,301 reviews
5 stars
1,753
4 stars
346
3 stars
93
2 stars
33
1 star
76

What are people saying?

AI-generated from recent customer reviews

Atmosphere

The cozy and inviting atmosphere is frequently praised, making it a great spot for relaxation and conversation.

Food Quality

Most customers enjoyed the food, particularly the crepes and tea, although there were some inconsistencies in quality.

Service Issues

While many reviews highlight friendly and attentive service, there are notable complaints about poor service and staff neglect.

Menu Variety

The extensive menu with a wide variety of food and drink options is a significant draw for customers.

Pricing Concerns

Some customers found the prices to be high, especially with additional charges for certain items.
  • NR
    Nick Rosario
    4 days ago
    5.0
    Always great food here! And the service is always really fast, and the staff is wicked friendly. Highly recommend
  • EM
    Elizabeth Murphy
    5 days ago
    5.0
    The food, beverages and staff make this place an amazing experience.
  • AP
    Andrew Phillips
    Jan 3, 2026
    1.0
    I honestly have no idea how this place has over 4 stars. It was my wife’s birthday today and they brought out my meal quickly and my wife didn’t get hers for over an hour. They probably forgot to put her order in, and then once we mentioned it they went to make it. My wife was really sad. Not to mention how terrible the ingredients are, they clearly use the cheapest ingredients possible, and don’t train their cooks to make palatable food. At best this is 1.9 star restaurant. If you still insist on going; do not order the Big stuffed pepper, the most tasteless meal I have ever tried.
  • TB
    T C B-K
    Jan 2, 2026
    2.0
    No parking, bad service, heavy oil, expensive, unable to do simple substitutions. Bathroom was disgusting dirty freezing and so small it was hard to maneuver through.
  • TA
    Todd Andrews
    Dec 20, 2025
    5.0
    Food was wonderful. Tea was great. Service was friendly and attentive. The only problem I had was there were too many choices! I’ll have to find a reason to come back to town and visit again to try more of it.