Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
789 reviews
5 stars
212
4 stars
145
3 stars
144
2 stars
79
1 star
209
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as cold, burnt, or improperly prepared items.
Management Issues
Several customers mentioned unprofessional management and a lack of effective staff training, contributing to overall dissatisfaction.
Cleanliness
There were complaints about the cleanliness of the restaurant, including dirty tables and unsanitary conditions.
- ACAida Clemmey3 days ago1.0We there a few weeks a go thru the drive thru, ordered a big Mac meal with out cheese because of an allergy. When I got home I went to eat my meal and there was cheese on it... I tried call the Southbridge mc Donald's and I couldn't get threw to the number on the receipt , so I called another number and got some on in there corporate office and told the lady my issue she told me she would rectify the issue and get back to me ,, we'll it's been a few weeks and I still haven't heard anything back... In my opinion this McDonald's should get 000000 stars Definitely lost my business ...
- HJHugh Jepeker6 days ago1.0There’s only kiosks so you have to put the order in yourself, and then the staff can’t handle putting the fries in the bag of a $5 meal deal. There is also no fountain drink so when they fill it with ice you get maybe 3 sips out of your soda. All your technology and corner cutting makes me remember why I stopped eating at McDonald’s. It’s worse every time I try to go back.
- DDDomingoDec 29, 20251.0Stop by today with my wife granddaughter service poor friendly NO food took awhile the only ones in the restaurant food warm will not return costs me $21 for 21 dollars I can buy frozen hamburgers and buns and cheese for a week
- ACAshley CastroDec 29, 20251.0Be prepared to wait 20 plus mins inside when picking up food no matter if you order 1 item or 10, the drive-thru is a bit quicker; but not by much. Food is usually made wrong, is burnt to the point its inedible, is undercooked, or im usually missing items from my order. Theres always employees sitting in the bathroom or outside, leaving 1 or 2 people to do everything; which is probably why it takes so long to get food. & im not sure of her name, but theres 1 manager who works there; whos rude as hell to customers & its appalling. Ever since they remodeled here, the quality, service, & staff have gone way downhill! I'd avoid going here, & go to sturbridge or charlton. I have no idea how this place is still open, if you read reviews here they're all the same & no form of management at mcdonalds seems to care.
- AFAustin FontesDec 24, 20251.0After MANY multitude of times ordering from this McDonald's I've received wrong orders, rude service and have waited for a meal for over 20 minutes. I've never been one to complain about anything. They don't get recipts so you can't complain about your order and so you can't do anything like get money back or show them that your order is wrong. This has happened to me many times so now I'm mad enough to leave this heated review. ENJOY MCDONALD'S!
Frequently Asked Questions About McDonald's
What are the regular opening hours for this McDonald's location?
This McDonald's is open from 5:00 AM to midnight every day, Monday through Sunday.
What are the delivery hours for this McDonald's?
Delivery service is available daily from 5:00 AM to 11:30 PM.
Does this McDonald's offer drive-thru service and what are the hours?
Yes, the drive-thru is available daily from 5:00 AM to midnight.
Can I order McDonald's for delivery or curbside pickup at this location?
Yes, this location offers McDelivery as well as curbside pickup services for customer convenience.
Which payment methods are accepted at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is WiFi available at this McDonald's?
Yes, free WiFi is available to customers at this location.
Where is this McDonald's located?
It is located at 515 E Main St, Southbridge, MA 01550, United States.
What nearby places can customers visit before or after dining at McDonald's?
Customers can visit Brothers Pizza for pizza, Family Dollar for shopping, or Oasis Salon Southbridge for beauty services nearby.
Are there nearby fitness options close to this McDonald's?
Yes, Anytime Fitness is nearby offering gym and sports facilities which can be convenient for customers combining a workout and meal.
How can nearby gas stations like Gulf and Mobil be useful for McDonald's customers?
Customers can refuel their vehicles at Gulf or Mobil gas stations nearby, making it easy to combine fueling up with grabbing a meal or snack at McDonald's.