Business Details
About
Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher Shop
Looking for a grocery store near you? Visit your local Shaw's located at 11 Traders Way, Salem, MA. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Shaw's deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Shaw's near you today!
Shaw's is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Download our Shaw's app for Shaw's for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (978) 741-8660. Stop by and see why our service, convenience, and fresh offerings will make Shaw's your favorite local supermarket!
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
680 reviews
5 stars
323
4 stars
197
3 stars
84
2 stars
33
1 star
43
What are people saying?
AI-generated from recent customer reviews
Stock Issues
Frequent reports of items being out of stock, including produce and other essentials, leading to customer frustration.
Customer Service
Mixed feedback on customer service, with some employees being friendly and helpful, while others were reported as rude or unprofessional.
Pricing
Customers consistently noted that prices are higher compared to competitors, leading to dissatisfaction, despite some acknowledging the quality.
Store Cleanliness
The store is generally praised for being clean and well-organized, contributing to a pleasant shopping experience.
Product Quality
While some customers appreciate the quality of fresh produce, others reported issues with expired or spoiled items.
- LMLyz MacDonaldNov 8, 20255.0Love the new fall display in the front of the entrance. So cute
- ALAileen LaboyOct 31, 20251.0I placed an order yesterday, 10/30/2025. The delivery window was from 4:00 pm to 8:00 pm. Around 5:00 pm, I began receiving texts that about that 13 items were unavailable. They were, running late and called the store, and the staff was super rude. Second time I use the appt to track they keep saying is out four delivery. They never call the door dash or give my his number to see is location.To see How much longe I have to wait. Around 8:30 they start sending text we running late we be there at 8:41pm ,change to 8:47pm change 9:00pm etc. I got my food at 9:47 pm. I have a note don't put nothing on the table. The man still did but alot off bags on the fragil table. I was missing item like salmon 1lb and also the products were smash.
- JHJennifer HOct 20, 20251.0Literally out of everything all the time. No fruit, no muffins, no wipes, doesn’t matter what kind of items, they’re always “unavailable”. Also, most of the time the fruit is moldy. I pay for FreshPass & order through the Shaw’s app weekly, sometimes twice, sometimes through DoorDash as well and there hasn’t been one time in months that I didn’t get notifications of multiple items being out of stock. They never mark the items out of stock either so I end up filling my cart with mostly the same things every week, then just have to spend the hour finding substitutions or having to wait days for the difference (if any) in my account. A lot of time times, even though the items were unavailable, I’m still somehow charged the same amount (if not more) even though those items weren’t purchased or substituted. I do of shopping for my daughter for school and last night I purchased a 3lb bag of grapes for just under $10, had to throw it out, and spend money on a new bag today. They were brownish and all had squishy spots instead of being bright green, crunchy and fresh. Today I was told there were no peaches or plums anywhere in the store because they’re out of season but they are still on the website to purchase, most grocery stores still have these items available all year long, but I’m being told there is just no fruit anywhere at this store. I end up doing the “deals” on strawberries, I buy the 2 and get 1 free at $4.99/container & then have to throw out 2 of the containers. Recently I’ve had to pay extra to purchase the organic ones in order to not get moldy strawberries. I spend so much money here trying to feed my family and most of the time I’m literally throwing money away. Please update your stock and unavailable items so we aren’t pre-paying for them just for them to not be there. I’m not sure why it’s been like this and getting worse for months at the Salem location but it’s highly disappointing (and expensive).
- WTWolfie TOct 13, 20251.0Even after new ownership and management your prices are still overpriced yet you say that you're going to drop your prices and we've all been waiting You're overpriced with poor quality and that's why everyone goes to market basket change your baseline because you're going to continue losing customers and you're going to continue losing profit and margin.
- ABAaron BrittOct 6, 20255.0Better produce than market basket
Frequently Asked Questions About Shaw's
Does Shaw's accept SNAP EBT?
Yes, Shaw's accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Shaw's is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.
Does Shaw's near me accept Apple Pay?
Yes, Shaw's accepts Apple Pay and many other convenient payment methods!
How do you use Shaw's Points?
To use your Points, just enter your phone number or swipe your Loyalty Card at the fuel pump at a participating station prior to gassing up! Your fuel price will reflect the number of Points you opt to use on each transaction. Note: Points are eligible up to a 25-gallon limit. Maximum Points limits may vary by area. To use your Points, first sign in, then select Shaw's for U™ on the menu bar. From there, click on Rewards to see your summary and available Points. Select the Points you wish to redeem. Then just enter your phone number or swipe your loyalty card at checkout and your discounts and/or freebies will automatically be deducted from your total!
Is Shaw's located at 11 Traders Way, Salem, MA hiring?
Shaw's is hiring! We’re building inclusive teams from coast to coast. If you're ready to join our friendly team of associates, we’d love to meet you.
Can I send groceries to another person as a gift?
Yes! Shaw's now offers a convenient grocery gifting option. You can easily send groceries to friends, family, or loved ones by selecting “Make this order a gift” at checkout. Just enter the recipient’s information, add a personalized message if you’d like, and we’ll handle the rest. It’s a simple way to send fresh groceries, pantry staples, or household essentials as a thoughtful gift—perfect for holidays, birthdays, or just because.
Does Shaw's accept SNAP EBT for grocery purchases?
Yes, Shaw's accepts SNAP EBT for eligible grocery purchases, including grocery delivery and Drive Up & Go™ pickup orders. Simply select SNAP EBT as your payment method at checkout.
What payment methods does Shaw's accept?
Shaw's accepts various payment methods including Apple Pay, American Express, Android Pay, Cash, Check, Diners Club, Discover, Mastercard, Samsung Pay, Travelers Check, and Visa.
How can I use Shaw's Points for discounts?
To redeem your Points, enter your phone number or swipe your Loyalty Card at participating fuel pumps before refueling. Points apply up to a 25-gallon limit, with maximum limits varying by area.
Is Shaw's located at 11 Traders Way, Salem, MA hiring?
Yes, Shaw's is hiring and welcomes applicants ready to join their friendly team of associates across locations.
Can I send groceries as a gift from Shaw's?
Yes, Shaw's offers a grocery gifting option allowing you to send groceries to others by selecting 'Make this order a gift' at checkout, with the ability to add a personalized message.
What are Shaw's store hours at 11 Traders Way, Salem, MA?
Shaw's is open daily from 7:00 AM to 10:00 PM. Note that holiday hours vary, with closures on some holidays and reduced hours on others.
Does Shaw's offer in-store pickup and delivery services?
Yes, Shaw's provides in-store pickup, curbside pickup, grocery delivery including same-day and no-contact delivery options for customer convenience.
How can the nearby ecoATM and KeyMe Locksmiths help during a visit to Shaw's?
After shopping at Shaw's, you can conveniently recycle electronics at ecoATM or get keys duplicated at nearby KeyMe Locksmiths, making your trip more efficient.
What shopping options are available near Shaw's at 11 Traders Way?
Besides Shaw's, nearby stores like TJ Maxx offer clothing and home goods, while Busa Wine & Spirits and PetSmart provide beverage and pet supplies, allowing one-stop shopping in the area.
Are there convenient services near Shaw's for banking and money transfers?
Yes, customers can find Eastern Bank, M&T Bank, M&T Bank ATM, and Western Union nearby for banking and money transfer needs alongside their grocery shopping.