McDonald's

3.6
917 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1 Traders Way, Salem, MA
01970, United States

Hours

Reviews

3.6
917 reviews
5 stars
364
4 stars
174
3 stars
162
2 stars
69
1 star
148

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiences of incorrect orders and poor customer service.

Food Consistency

The quality of food varied significantly, with complaints about cold, stale, or improperly prepared items, as well as missing sauces and incorrect orders.

Cleanliness

The dining area was frequently noted as dirty, with unclean tables and overflowing trash bins, contributing to a negative dining experience.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect food, leading to frustration and dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised the quick service and friendly staff at certain locations, highlighting a few positive interactions.
  • DD
    dayaaluv
    Nov 10, 2025
    1.0
    If I were to rate this place a zero I would. Bad costumer service. We went back for a drink and this lady says its not a drink it’s an ice cream shake the same bs. And she closes the window on me. Bad service bad attitude with all the employees. Also they tried to guilt trip me we didn’t pay when i had to highlight the receipt that we did pay for it.
  • JA
    julietm ai
    Nov 9, 2025
    1.0
    i have never been so mad. i mobile ordered my breakfast at 10:40…. 20 minutes before breakfast ends. i drive to the location and get there at 11. when i walk inside i said i had a mobile order and the worker told me there was no order for that name and to see the code i go onto the app and it says my order was cancelled. the smirk the worker gave me confirmed my belief that she knew about my order and cancelled it. i did NOT receive my money back and i am extremely disappointed. i then got a chicken sandwich since my order was cancelled and sat down to eat it with 10 flys around me. do not eat here
  • GM
    Griffin Matassa
    Nov 9, 2025
    1.0
    me and my friend placed mobile orders for breakfast at 10:40. we did this because we knew we couldn’t make it there by 11 when it said breakfast ended. We thought we were doing the right thing but unfortunately we drive all the way to mcdonald’s which was a 20 min drive just to get there and see our orders were cancelled without a heads up. The worker laughed at us when we realized. Highly disappointed and we did NOT receive our money back!
  • AC
    Andrea Carvajal
    Nov 2, 2025
    1.0
    I'm writing this review because the fries I tried were super hard, the food doesn't taste like McDonald's, and the service from SOME people is good and friendly.
  • LP
    Luis Alberto Garcia paulino
    Oct 29, 2025
    5.0
    Buena

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1 Traders Way, Salem, MA?

McDonald's at 1 Traders Way, Salem, MA is open 24 hours every day of the week.

Does McDonald's offer delivery services?

Yes, McDonald's offers delivery, including same-day and no-contact delivery services.