Business Details
About
Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher Shop
Looking for a grocery store near you? Visit your local Shaw's located at 121 Memorial Pkwy, Randolph, MA. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Shaw's deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Shaw's near you today!
Shaw's is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Download our Shaw's app for Shaw's for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (781) 963-6995. Stop by and see why our service, convenience, and fresh offerings will make Shaw's your favorite local supermarket!
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
921 reviews
5 stars
444
4 stars
238
3 stars
127
2 stars
52
1 star
60
What are people saying?
AI-generated from recent customer reviews
Product Quality
Customers reported a significant decline in the quality of meat and produce, with concerns about freshness and safety.
Customer Service
There are numerous complaints about unprofessional and dismissive customer service, particularly in handling complaints and returns.
Store Conditions
The store is described as unorganized and in need of maintenance, with issues such as missing shopping baskets and cleanliness concerns.
Pricing Issues
Many customers find the prices to be high and inconsistent, leading to dissatisfaction with value for money.
Staff Professionalism
Feedback indicates a lack of professionalism among staff, with some customers feeling uncomfortable due to perceived biases and poor treatment.
- SNSamyr Nicolas5 days ago1.0No stars if that was an option. The online pickup clerk has no class. She slammed the bags in my cart. I asked her if there was any glass in there because you didn't handle the items with much care. She said no. I looked in all the bags and there was a 6 pack of glass starbucks coffee bottles. Luckily none of them broke. Unbelievable
- SASteven AffanatoNov 14, 20251.0Worst prices around
- YSyaadi StorageNov 1, 20251.0Shaw's Supermarket, Randolph, MA Date of Incident: 11/1/2025 Location: Shaws Supermarket, Randolph, MA Customer Tenure: 17+ Years 1. Critical Product Quality Failure: Meat Department The Issue: A significant and unacceptable decline in the quality of meat products. * Specific Complaint: Purchased meat was observed to be substandard, appearing old, and potentially expired. There is a strong concern that the product may have been artificially colored or treated to appear fresh. * Impact: As a loyal, long-term customer (17+ years), this is a shocking and deeply concerning departure from expected quality standards. This is a potential food safety issue that immediately impacts purchasing decisions and trust. 2. Failure in Customer Service and Complaint Management The Issue: An unprofessional and dismissive response when attempting to report a critical product quality issue to the store. * Specific Complaint: Upon calling to speak with a manager, the call was routed to an employee who was described as "disgruntled" and "not concerned" about the serious nature of the purchase. * Impact: This interaction reflects poorly on the store's staffing and management oversight. Placing such individuals in customer-facing roles demonstrates a lack of care for the customer experience and prevents effective resolution of serious complaints. 3. General Deterioration of Store Operations and Standards The Issue: A widespread decline in overall store conditions, organization, and staff professionalism. * Specific Observations: * Staff Quality: A noticeable "over decline of good people and staff" and a perceived lack of upkeep among employees. * Store Condition: The location appears "shabby and unorganized," suggesting a failure in basic maintenance and operational standards. * Perishables: The quality of produce and other items is described as "questionable." * Conclusion: These combined factors point to a fundamental breakdown in proper store management and upkeep, negatively affecting the shopping experience across all departments. 4. Requested Action and Customer Recommendation Requested Action: A formal investigation into the meat handling procedures, employee training, and management oversight at the Randolph, MA location. Customer Recommendation: Based on this experience, the customer advises others to "spend your money at a store that cares about community and people"—a clear signal that the Randolph Shaw's has lost a highly loyal customer due to systemic failures. Concerned customers
- YAyemi aderintoOct 30, 20254.0Awesome
- DMDameain MimsOct 28, 20255.0Clean grocery store that's always stocked with a good selection of groceries
Frequently Asked Questions About Shaw's
Does Shaw's accept SNAP EBT?
Yes, Shaw's accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Shaw's is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.
Does Shaw's near me accept Apple Pay?
Yes, Shaw's accepts Apple Pay and many other convenient payment methods!
How do you use Shaw's Points?
To use your Points, just enter your phone number or swipe your Loyalty Card at the fuel pump at a participating station prior to gassing up! Your fuel price will reflect the number of Points you opt to use on each transaction. Note: Points are eligible up to a 25-gallon limit. Maximum Points limits may vary by area. To use your Points, first sign in, then select Shaw's for U™ on the menu bar. From there, click on Rewards to see your summary and available Points. Select the Points you wish to redeem. Then just enter your phone number or swipe your loyalty card at checkout and your discounts and/or freebies will automatically be deducted from your total!
Is Shaw's located at 121 Memorial Pkwy, Randolph, MA hiring?
Shaw's is hiring! We’re building inclusive teams from coast to coast. If you're ready to join our friendly team of associates, we’d love to meet you.
Can I send groceries to another person as a gift?
Yes! Shaw's now offers a convenient grocery gifting option. You can easily send groceries to friends, family, or loved ones by selecting “Make this order a gift” at checkout. Just enter the recipient’s information, add a personalized message if you’d like, and we’ll handle the rest. It’s a simple way to send fresh groceries, pantry staples, or household essentials as a thoughtful gift—perfect for holidays, birthdays, or just because.
Does Shaw's accept SNAP EBT for grocery purchases?
Yes, Shaw's accepts SNAP EBT for eligible grocery purchases both in-store and for delivery or Drive Up & Go™ pickup orders. Just select SNAP EBT as your payment method at checkout.
Can I pay using Apple Pay at Shaw's in Randolph, MA?
Yes, Shaw's accepts Apple Pay along with many other convenient payment methods including credit cards and cash.
How do I redeem my Shaw's Points for fuel discounts?
To use Shaw's Points, enter your phone number or swipe your Loyalty Card at a participating fuel station before filling up. Points apply up to a 25-gallon limit and will reduce your fuel price accordingly.
What are Shaw's store hours at 121 Memorial Pkwy, Randolph?
Shaw's is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 6:00 AM to 9:00 PM, with some holiday hour variations.
Does Shaw's offer grocery pickup and delivery services?
Yes, Shaw's provides in-store pickup, curbside pickup, grocery delivery, same-day delivery, and no-contact delivery options for customer convenience.
Is Shaw's currently hiring at the Randolph location?
Yes, Shaw's is hiring and welcomes applications to join their friendly and inclusive team.
Can I send groceries as a gift through Shaw's grocery service?
Yes, Shaw's offers a grocery gifting option that allows you to send groceries to someone else by selecting 'Make this order a gift' at checkout.
What nearby places can help me with financial services when visiting Shaw's?
Nearby financial services include Coinstar kiosks, Santander Bank ATM, Eastern Bank, Bank of America ATM, and Western Union money transfer services, making it easy to manage finances while shopping.
Are there any nearby restaurants close to Shaw's in Randolph, MA?
Yes, you can find nearby dining options like Papa Gino's for pizza, Pho So 1 for Vietnamese cuisine, and Ocean City Chinese Restaurant for Asian fare, ideal for dining before or after your grocery visit.
What other services are available near Shaw's for convenience?
Close to Shaw's, you have access to UPS Authorized Shipping Outlets for shipping needs, Redbox kiosks for rentals, and Premier Martial Arts Randolph for fitness activities, enhancing your visit to the area.