McDonald's

3.1
973 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
61 Cheshire Road, Pittsfield, MA
01201, United States

Hours

Reviews

3.1
973 reviews
5 stars
259
4 stars
174
3 stars
183
2 stars
104
1 star
253

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty tables and floors, broken fixtures, and overall lack of cleanliness.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold or overcooked items, incorrect orders, and concerns about food safety.

High Prices

Several reviews noted that prices have increased significantly, leading to complaints about value for money.

Mixed Experiences

While some customers had positive experiences with friendly staff and good food, these were overshadowed by frequent negative feedback.
  • UU
    UnknownEagle[TheOfficialEarthQuakeGuy]
    3 days ago
    1.0
    No one deserves a thing from here.
  • JJ
    John Newton Jr
    Dec 29, 2025
    5.0
    Hit or miss. Orders often not right. Been better lately though
  • DC
    Delkin Cuello
    Dec 16, 2025
    5.0
    Ese lentes
  • ES
    Ethan Silvagni
    Dec 6, 2025
    1.0
    I saw a worker eating cheese from his uniform pocket, seats are broken, bathroom mirror broken, tables are very filthy, the chicken in the sandwich wrap was overcooked and hard, not worth your time
  • LL
    Leni
    Nov 19, 2025
    1.0
    Wir waren absolut schockiert über die Getränkesituation vor Ort. Wir haben nacheinander verschiedene Getränke aus dem Automatensystem probiert – Cola, Fanta, Sprite, Dr. Pepper – und alle schmeckten extrem chemisch und völlig ungenießbar, als wäre etwas nicht in Ordnung. So etwas haben wir als deutsche Gäste, die hohe Hygienestandards gewohnt sind, in den USA noch nie erlebt. Als wir das Personal darauf angesprochen haben, wurde lediglich gesagt, dass „irgendetwas mit dem Automaten“ nicht stimmen könne und wir etwas anderes probieren sollten. Doch alle Getränke waren gleichermaßen betroffen, weshalb wir ernsthaft besorgt waren. Diese Erfahrung war für uns ein vollkommener Schock und wir empfanden die Situation als potenziell gesundheitsgefährdend. Eine Überprüfung des Getränkesystems durch das zuständige Gesundheitsamt wäre unserer Meinung nach dringend angebracht.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 61 Cheshire Road, Pittsfield?

McDonald's in Pittsfield is open 24 hours a day, seven days a week.

Is the drive-thru service at McDonald's in Pittsfield available all day?

Yes, the drive-thru is open 24/7 every day of the week.