McDonald's

3.5
1667 reviews
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Business Details

I-95 / Rte 128 South (Service Plaza), Newton, MA
02462, United States
(617) 332-1771
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
I-95 / Rte 128 South (Service Plaza), Newton, MA
02462, United States

Hours

Reviews

3.5
1,667 reviews
5 stars
622
4 stars
326
3 stars
294
2 stars
129
1 star
296

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, disorganization, and rude staff, leading to a frustrating experience.

Food Quality

Many reviews mentioned cold or poorly prepared food, with complaints about incorrect orders and unsanitary conditions.

Pricing Concerns

Several customers expressed dissatisfaction with high prices and deceptive portion sizes, feeling they did not receive good value for their money.

Staff Behavior

While some staff were praised for being friendly and helpful, numerous reviews highlighted instances of rudeness and lack of professionalism.

Cleanliness

Multiple customers noted unsanitary conditions, particularly in the restrooms and dining areas, raising concerns about hygiene.
  • UD
    ubie denison
    2 days ago
    1.0
    No bills over $20 the breakfast is hard and crusty. They all have a attitude best to go somewhere else
  • LW
    Leon Wang
    5 days ago
    1.0
    Ordered take out, found a living mouse inside the sealed bag, and the ai customer service ignored my requests for a refund
  • YM
    Yaskairy Nova Martinez
    Nov 16, 2025
    1.0
    Incompetent- my man’s been excited to try your limited edition chips ahoy frappe… mind you he’s a loyal customer and you guys can’t even get that right HOW DARE YOU GUYS FORGET HIS CHIPS AHOY ???????????? What if that was his last straw??? Well it’s mine. highly disappointed in this establishment honestly. ANDDD - on top of his missing frappe now there is A HAIRRRRRR IN HIS FOOD? I wish baldness on whom ever LEFT THAT STRAND IN MY MANS FOOD AND RUINED BOTH OF OURS DAY.
  • EM
    emanuel medeiros
    Nov 9, 2025
    1.0
    Ordered a mccrispy, staff argued that a mccrispy was the same as a wrap, I insisted it wasn’t. He went in to get me the wrong sandwich anyway, spits on it and hands it to me. Added a picture of my order and what I got after he argued I was wrong. You guys guess what it could be.
  • GM
    Gusher Master
    Nov 2, 2025
    2.0
    I visit this mc Donald's pretty frequently...often their coffee is old not hot, i have had to go to the counter and complain frequently......tonight I order a double quarter pounder w/cheese and they had the order ready in 2 minutes, now mind you, 1/4 pounders are supposed to be made to order, as soon as I bit into it this was not fresh in the least, the bread fell apart and the entire burger was the worst experience yet of any McDonalds ive ever been too.....I know someone in corporate, this particular location is a disappointment 😞....
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Newton, MA?

McDonald's in Newton, MA is open 24 hours a day, 7 days a week, including delivery and drive-through services.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location offers 24/7 drive-through service.