McDonald's

3.7
1318 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
803 Rogers St, Lowell, MA
01852, United States

Hours

Reviews

3.7
1,318 reviews
5 stars
554
4 stars
286
3 stars
204
2 stars
74
1 star
200

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and long wait times.

Food Quality

Mixed reviews on food quality; some enjoyed fresh and hot meals, while others encountered issues like incorrect orders and unsatisfactory food preparation.

Cleanliness

Several reviews mentioned cleanliness issues, including messy dining areas and unsanitary conditions.

Pricing

Customers expressed concerns about rising prices and perceived value for money, with some feeling that the cost was not justified by the quality.
  • BK
    Brooke Kelly
    2 days ago
    1.0
    So i’m going to start this off by saying that I went by myself to this local McDonald’s and I ordered myself a cheeseburger and a side of fries with some barbecue sauce when I kind of noticed the food was colder than normal. I feel like when you order food, it should be warm you know so I ate the food maybe about 30 minutes later I started feeling like really sick so I went to the bathroom of McDonald’s. I threw up many times so I went home And by the time I went home, I went to the doctors and they told me that I had food poisoning from this local McDonald’s so be careful by ordering from this McDonald’s. I’ve heard very bad reviews about this and now that I’ve got food poisoning. I will never go back to this McDonald’s ever again
  • RV
    Ricardo Velazquez
    Dec 23, 2025
    1.0
    Food was all wrong and staff was very rude when trying to fix my almost $40 order never again
  • JB
    Jen Bathalon
    Dec 19, 2025
    2.0
    The gremlin taking orders couldn't be bothered to be kind and acknowledge me when I said "Thank you, Happy Holidays"... you forget you work with people lol... be kind. I was being kind to you. Anyways. I got a cheeseburger and there was something hard and felt like a bone so I had to spit it out immediately and I'm convinced the rumors are true. I don't know what in world would have made such a crunch besides an eggshell, tooth or bone. So, you should probably eat at your own risk. Just go buy meat abd make homemade burgers cuz this is not it. Plus the service, lol no thank you. NEVER AGAIN!
  • AK
    Ashok Kumar
    Dec 17, 2025
    1.0
    The food is really worst and the coffee I ordered is just a hot water better they close this place relevant spoiling reputation of this brand I think the manager should take all that responsibility
  • PW
    Phil Whitman
    Nov 23, 2025
    5.0
    I come here a couple times a week to order food after I get out of work at midnight. I will come to this location at Rogers Street to order a quick meal. Last night I ordered a mchicken meal deal with a root beer and ranch sauce on the side, and Oreo McFlurry and 2 apple pies. I see the usual late-night staff. One of the employees is a manager and honestly love her vibe and every time I see her she’s always so sweet and kind to me. In which I value her customer service and loyalty to the company. Food is always fresh and my fries comes out piping hot out of the oil. I love it when I have a hot meal and I have a good time conversating with her. Last night, she seemed alright but you can just tell something’s not right. I seen a bag being handed out calmly and the other customer two cars in front of me aggressively snatched the bag out from her hand. Then another car tried to give back a drink with a straw in it. (ew, like if you didn’t want the drink just chuck it in the parking lot trash. It’s not worth the cross contamination and the fact that it’s a big food safety issue.) I didn’t hear her yell or anything. Just doing her job. When I finally got to the window. She greeted me warmly and tried to stay positive. And I can tell she seemed visibly overwhelmed but physically drained. I just told her that she’s doing an amazing job and keep up the great work. She was super appreciative of the input and encouragement. Hopefully, these crazy customers will stop false advertising and start making more of a difference as being a better polite customer. *REMEMBER if you want good service, you should ALWAYS be kind to one another and be respectful towards others who you are ordering from. It’s horrible to find people are still reacting like this, this is just utterly disgusting behavior. (I used to work in fast food restaurants in my teens and twenties years.) So I know how it’s like when people coming to visit are breathing down on your neck over something so little that can be handled without a customer acting all erratic and rude to staff members when they are just trying to do their job. It Sucks that the late night shift have to even go through that. The manager and her crew most definitely should deserve a raise for all their hard work. I will still continue to support this Rogers street McDonald’s location forever and always. Never had any issues just received nothing but love, care and respect from the team❤️

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 803 Rogers St, Lowell, MA?

McDonald's at 803 Rogers St in Lowell is open 24 hours every day, including delivery and drive-through services.

Does McDonald's offer delivery and curbside pickup services?

Yes, McDonald's provides delivery, same-day delivery, contactless/no-contact delivery, and curbside pickup services.