McDonald's

3.3
1130 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
340 New Lancaster Road, Leominster, MA
01453, United States

Hours

Reviews

3.3
1,130 reviews
5 stars
353
4 stars
209
3 stars
223
2 stars
105
1 star
240

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported problems with order accuracy and slow service, particularly in the drive-thru.

Food Quality

Mixed reviews on food quality; some found it cold or poorly prepared, while others enjoyed hot and fresh meals.

Cleanliness

While some customers noted cleanliness, others reported dirty dining areas and unsanitary conditions.

Staff Performance

Staff interactions varied widely, with some praising friendly service and others citing rudeness or lack of attention.

Value for Money

Many customers expressed dissatisfaction with portion sizes and rising prices, feeling that the value has decreased.
  • SS
    S
    Nov 1, 2025
    1.0
    So dirty inside! All the tables had either drinks spilled, ketchup splattered or crumbs all over. Floors were sticky also. I sat down in their dining room to eat, and the table i was sitting at, I had to clean with napkins. Everything just grossed me out. There was so many of them in the kitchen, just standing and two employees also sitting down, in the dining area also, while they were on their phones. So it’s not like they were busy. I was the only customer in there for the whole half hour. At one point I needed ketchup, so I went up to the counter and asked the lady if I can have some ketchup. She handed me the container of where they store their ketchup and it was mostly empty and couldn’t help but notice how filthy the container was with crumbs all over. It just looked like it had not been cleaned in a while. This is the same ketchup that they are putting in bags with food! They were also leaking? All the packets I got had dried ketchup stuck on them. I didn’t even bother using them. Disgusting! I’ve been at other McDonald’s where it was spotless and you could eat off the floor! Definitely not this one. Avoid it if you can!
  • TM
    Tony Moj
    Oct 29, 2025
    2.0
    Needs improvement in all areas.
  • KH
    Ken Hanson
    Oct 19, 2025
    3.0
    For $3, I bought an ice cream cone. It was extremely small, barely 3 bites. Extremely disappointed and will not go back.
  • SB
    Sam Blackwell
    Oct 9, 2025
    2.0
    For starters, this has happened twice with the same woman… could not even understand the woman running the drive thru was saying… mumbling, talking too fast, and wasn’t even close to speaking clearly. she was a hispanic woman, which is fine, but i could not understand a SINGLE thing she said through the mic... I repeated everything i ordered as i couldn’t understand her… I confirmed on the screen. And it was still wrong, Asked for no mayo, as i have an allergy to it. which i also stated , and still got it on BOTH my mcchickens… Maybe put somebody who can speak fluent english, or is atleast understandable or wombody who is bi-lingual…. As a paying customer anywhere, you should get as you ask…. and it’s frustrating because this has happened twice at this location to me. and i won’t go back to this location, which sucks cuz it’s conveniently on my way home from work….
  • MA
    Michaela Aleahcim
    Oct 9, 2025
    5.0
    Food shockingly wasnt nasty

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 340 New Lancaster Road, Leominster, MA?

The McDonald's in Leominster is open daily from 6:00 AM to 11:00 PM.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location offers drive-through service daily from 6:00 AM to 11:00 PM.