McDonald's

3.6
618 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
638 S Main St, Holden, MA
01520, United States

Hours

Reviews

3.6
618 reviews
5 stars
225
4 stars
129
3 stars
120
2 stars
50
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and slow response times.

Food Temperature

Many reviews mentioned that food was served cold or lukewarm, indicating inconsistent food preparation.

Order Accuracy

Numerous customers experienced issues with incorrect or incomplete orders, leading to frustration.

Cleanliness

The cleanliness of the restaurant, particularly the bathrooms, was criticized, with reports of unsanitary conditions.

Pricing

Several customers noted that prices were higher than at other locations, contributing to dissatisfaction.
  • FF
    Flim Flam
    1 day ago
    2.0
    Have lived in the area for 20 years. This has been consistently one of the worst McDonald's I've visited in my lifetme. You can be certain that half the time, someone speaking broken English will be an order taker and will not understand half of what you're saying You can also be certain that your order will be incorrect more than half the time. Make sure you fully check your order before pulling away. When you get your order, be prepared for fries that taste like weeks old oil. The food is average. The only positive is that the line is usually short, likely because people are sick of such ridiculous service.
  • RE
    Richard Eastham
    Nov 13, 2025
    2.0
    Lunch rush, drive-thru customers clearly being prioritized over dining room customers. Then it was announced that they had no soda drinks because they ran out of CO2. The majority of the customers in line inside left. Poor management.
  • JC
    Juan Collazo
    Oct 30, 2025
    1.0
    It is currently monopoly game season the store ran out of soda cups with the game piece. They did have coffee cups with the game piece. I asked to get a coffee with my meal I was told they can not make that kind of substitution . I asked why, I got a blank dumb stare. The cashier looked so confused. my soda and fries did not have game pieces the only game piece I did get was from the nuggets. The food came out just barley past luke warm like they warmed it up then cooled it down somehow. The dam nuggets was luke warm aren't they and the fries to be made to order. there was no one there they should have fired up a fresh batch. Cheese was half melted . I almost sent it all back but wanted to get out of there quick because the plumbing was bad and the place smelled of a backed up toilet. Also at this time there were more employees eating than customers I bet their food was fresh to order nice and hot. The food should be at body temperature or a little higher. Also this location most items and meals are .50cents to $1.50 more than other locations. Now im waiting to find out if I get sick or not. Cross finger's. I do not recommend this McDonald's by far the worse one in the area.
  • CA
    Cleo Amelin
    Oct 28, 2025
    5.0
    10/10 the young lad working the night shift in oct 2025 he was SO polite and punctual! He repeated my order, greated me at the window! Overall happy experience and piping HOT fries ! McDonald’s good job 👏
  • AS
    Aurora S
    Oct 28, 2025
    1.0
    I got one coffee the total was 2.11 I gave her 2.25 because that’s what I had. She said ok all set. I ask what about my change? She says “what did you give me? Looking confused. I said “2.25”. She tells me she has “no change, no money here. I have no money” proceeds to arbitrarily hand me a nickel.. I drove away shaking my head. I’m really concerned the real reason was she couldn’t count. And if they don’t have change, why?

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Holden, MA?

McDonald's in Holden, MA is open every day from 5:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's?

The drive-thru is open daily from 5:00 AM to 11:00 PM.