McDonald's

3.8
599 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
472 Broadway, Chelsea, MA
02150, United States

Hours

Reviews

3.8
599 reviews
5 stars
284
4 stars
113
3 stars
96
2 stars
31
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rudeness from staff and issues with order accuracy.

Cleanliness

The restaurant was often described as dirty, with complaints about the state of the bathrooms and overall cleanliness.

Staff Attitude

Many reviews highlighted a negative attitude among employees, with some customers feeling disrespected or discriminated against.

Order Accuracy

Numerous customers experienced issues with incorrect orders, receiving the wrong items or missing items altogether.

Fast Service

Despite the complaints, some customers noted that service was quick and efficient at times.
  • JA
    Jimmy Alvarez
    Oct 27, 2025
    3.0
    Couldn’t hear anything guy was saying, and tried to order clearly but whole order was butchered,asked for “ monopoly”Big Mac meal but everything was snag in medium asked for everything large, only the drinks came large. Neither drinks nor Big Macs contained monopoly stickers which shows lack of attention
  • RM
    Ruben Monrroy
    Oct 26, 2025
    1.0
    People here are very mean they don’t act with kind is still worse. The customers you guys should change your hours if you don’t wanna freaking tell your customers that you guys are close no worth it terrible service you guys should hire people with wood skills and actually people who speak English too.
  • SR
    S R
    Oct 11, 2025
    3.0
    The wait isn't long, I always get my order done right, and the store isn't too messy but a bit crowded. Especially in the morning when people are getting breakfast. Unfortunately, the bathroom isn't open majority of the time. My only complaint is the service. From my personal experience, it seems like I'm not receiving the same respect as other customers. The other customers in question are fluent in Spanish and when I go to pick up a mobile order I sometimes receive a weird stare from the female cashier who runs the front majority of the time. But it doesn't seem like she acts that way towards customers who speak Spanish since she also speaks Spanish. I'm not sure if that's just a misunderstanding but it is peculiar that when I have gone there, that's the service I have consistently received when I've been in this stablishment. I prefer the McDonald's by the Mandarin Buffet but I come to this one every now and then since it's closer to my home. If you don't mind the customer service, then it's not too bad.
  • OF
    oscar funez
    Oct 3, 2025
    1.0
    La mánager Verónica un mujer incapaz de tener el roll de mánager , no sabe como poder ayudar aún cliente con su orden , mantiene el local sucio , no sabe cómo lidiar con los clientes , no debería de ser mánager ese puesto no le queda , una mánager sin sentido no está apta para ese puesto deberían de despedirla y poner personas capaces , si no puede con el puesto debería de renunciar. Muy grosera
  • CR
    Charlie Redden
    Sep 24, 2025
    1.0
    I arrived at this McDonald’s—perched forlornly at the terminus of \in the shadow of a flicker t sign and abutting a park that has surrendered to decay—like a pilgrim reaching a neon-lit cathedral of late capitalism at the witching hour. It was just past 2:00 AM on a Wednesday, and the world felt hollowed out. The six-lane expanse was nearly empty, save for the occasional lonely car swooshing by like a lost ghost. In the distance, the Star Market’s logo glowed weary and half-burnt-out, presiding over an empty parking lot littered with a confetti of old receipts and plastic bags. The adjacent park—once presumably a cheerful patch of green where children played—now lay in sullen ruin: rusted swings that screeched softly in the night breeze, graffiti-tagged benches, and a single streetlamp casting a sickly orange halo onto overgrown weeds. This was the stage for my midnight meal, a tableau of urban entropy that could have been co-directed by David Lynch and the City of Somerville’s neglect. And I, an overly observant Boston local with insomnia and an appetite for both French fries and existential insight, stepped onto this stage equal parts dramatis personae and bewildered witess

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 472 Broadway, Chelsea, MA?

McDonald's in Chelsea, MA operates 24 hours a day, 7 days a week.

Is McDonald's delivery service available all day?

Yes, delivery is available from 5:00 AM to 4:59 AM daily, essentially covering all day.