McDonald's

3.6
772 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1018 Revere Beach Pkwy, Chelsea, MA
02150, United States

Hours

Reviews

3.6
772 reviews
5 stars
335
4 stars
154
3 stars
94
2 stars
44
1 star
145

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some employees being described as rude or unhelpful, while others provided excellent service.

Order Accuracy

Many customers reported issues with incorrect orders, whether placed in-store or through the app, leading to frustration and dissatisfaction.

Cleanliness

The cleanliness of the dining area received mixed reviews, with some customers noting dirty tables and sticky floors, while others praised the cleanliness of the restaurant.

Food Quality

Several reviews mentioned poor food quality, including cold or soggy fries and incorrect items, impacting overall dining experiences.

Wait Times

Customers frequently complained about long wait times for orders, both in-store and at the drive-thru, contributing to a negative experience.
  • KV
    Katherine Vivas
    6 days ago
    1.0
    Apparently it takes over 10 minutes to make 1 Mcchicken. They need a faster way of working since it is considered “Fast Food”
  • SM
    Shena Mitchell
    Nov 4, 2025
    1.0
    Staff overnight is horrible, bad attitude and make customers wait while they sit and talk to each other behind the glass. In need of new workers
  • MW
    Maria Willess
    Oct 20, 2025
    1.0
    Worker rude in the morning so sad. Also order a small hot coffee with app.to use the free hot coffee from monopoly game, and use my survey coupon for my sandwiches and they refuse to honor my survey coupon! 😭 She kept saying one a day, one a day... That was my one a day😩😩 Thank you for such a wonderful morning! Never happened before. I hope the lady treat others better this morning. Great customer services always wins!
  • SR
    S R
    Oct 11, 2025
    5.0
    Hello, I'm sure everyone's had a different experience at this McDonald's but I am a bit surprised by the reviews. I've been getting food here every now and then at this location for 2 months and I don't recall getting my order wrong. Just missing a couple sauces. The wait is a bit long sometimes but considering how packed McDonald's is in the dine in area and the drive through I think that's expected. The longest I have waited for my food is 15 minutes, I only order through the app since you get time to look at the whole menu instead of feeling rushed while waiting in line with other customers behind you. And it tells you when breakfast ends so you have enough time to order what you'd like. The dining area could use a bit more attention, tables and seats are often left with napkins from other customers and sometimes there is a dry sticky sauce on the seats which I'm assuming might be spilled syrup from recent customers. Overall, that's my only complaint but I'd suggest really ordering from the app, you won't feel rushed when choosing what you want to order and your food will be out faster. At least from my experience. As for the service, I've only had one "bad" encounter with an employee where when I asked for more soy sauce, she just glared at me and then went back to get some. But the staff is respectful and seems to work urgently, trying to get everyone their food on time.
  • SS
    Stefa
    Oct 5, 2025
    1.0
    They weren’t short staffed. Service was good, but the food was the worst McDonald’s I’ve had in a long time. Food tasted bland. Do not recommend this location for mcds

Frequently Asked Questions About McDonald's

What are the opening hours for in-store dining at this McDonald's location?

In-store dining is open from 6:00 AM to 10:00 PM every day of the week.

Is the drive-thru service available 24/7 at this McDonald's?

Yes, the drive-thru is open 24 hours, 7 days a week.