McDonald's

2.0
158 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
Mass Tpke / I-90 East (Service Plaza), Charlton, MA
01508, United States

Hours

Reviews

2.0
158 reviews
5 stars
28
4 stars
9
3 stars
9
2 stars
6
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, leading to a frustrating experience.

Food Quality

Many reviews mentioned poor food quality, including cold items, missing ingredients, and overall dissatisfaction with the meals.

Pricing Concerns

Customers frequently noted that prices were excessively high compared to other locations, with some feeling overcharged for their orders.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.

Inconsistent Hours

Customers expressed frustration over the location's inconsistent operating hours, often finding it closed despite advertised 24-hour service.
  • RQ
    Raquel Quezada
    Dec 31, 2025
    1.0
    Terrible service. They took a long time to attend to me so that later they told me that they do not have what I had ordered. The women at the window are very slow.
  • ED
    Emma D
    Dec 27, 2025
    1.0
    hours are posted as 24hrs for the Mcdonald’s and then when we wait in line and the one kid behind the counter at 2:30 simply tells us we’re closed, as he’s munching behind the counter
  • MH
    Misha Huntington
    Nov 30, 2025
    1.0
    didn't have the sauce I want so I said "surprise me just put two different sauces". he put no sauces. which to be fair did surprise me so 2 stars
  • RP
    Raymond Plante
    Nov 29, 2025
    1.0
    Zootopia happy meals without zootopia toys for kids, ran out of apple slices, ran out of plain milk, etc... all for thehighest price mcdonald Ive seen -- $50 for pair of cheeserger meals and 2 happy meals. Don't expect much at the monopoly service areas on the interstate, but this was just sad
  • SA
    Sultan Almohanna
    Nov 27, 2025
    1.0
    Everything was bad especially the cashier he didn’t understand how to place the order l and the restaurant was so dirty, also the order was not good and the chicken was not cooked well That’s really not match with Macdonald, my order number was 433

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Charlton Service Plaza Eastbound?

McDonald's at Charlton Service Plaza Eastbound is open 24/7 every day of the week.

Is the delivery service available at this McDonald's location?

Delivery service is currently not available at this location; the restaurant is closed for delivery every day.