Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.1
151 reviews
5 stars
28
4 stars
8
3 stars
9
2 stars
6
1 star
100
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff interactions.
Food Quality
While some customers enjoyed the food, many complained about stale items, incorrect orders, and unsanitary conditions.
Pricing Concerns
Several reviews highlighted high prices and unexpected charges, leading to dissatisfaction with the value offered.
Operational Hours
Customers frequently noted discrepancies in advertised hours, with many experiencing closures during posted 24-hour times.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty bathrooms and food preparation areas.
- JBJason BasnettNov 7, 20251.0Miserable experience. They all need to be fired
- SSShannonOct 25, 20252.0Check your receipts. The two cheeseburger meal says $9.99. We got 2. The bill came to almost $25. Tax was just over $1. The receipt says med/large. Their advertised menu doesn't match the receipt, and they just upsell in the register to a large without asking. Adds up when your buying multiple meals. Say medium or they will automatically charge you a large price.
- VTVladislava TurcanOct 19, 20251.0Absolutely unacceptable experience. The crispy chicken sandwich came plain — just chicken and bread — and the cheeseburger didn’t even have pickles. When I pointed it out, the staff insisted that’s “how it’s made.” If that’s truly the standard here, this location needs serious management changes. Honestly, either retrain the entire team or close this place down.
- SSSky SutharOct 11, 20251.0From Ny to maine every week 2 time stop here from past 3 months tofay that spanish guy ( no name so said spanish) said we close broh you are a 24 hr mcd than why you take online order ? And that guy wear blue tshirt 11th september morning 3:20 managment please check this
- ARAndrea R.Oct 5, 20251.0I’d love for these McDonalds to have any bit of pride in their product or work. The bathroom smelled absolutely so awful that I didn’t want to eat my food in the car after I used it. The employees taking orders were on their phones so a crowd was standing at the registers waiting to be called up. The soda machine was flat and the flavors weren’t hooked up correctly so you get half water, half soda. My snack wrap only had sauce at the bottom. Really just all around not a great place. I’d suggest using a bathroom and getting soda literally anywhere else in the world.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's Charlton Service Plaza Eastbound?
McDonald's at Charlton Service Plaza Eastbound is open 24/7 every day of the week.
Is the delivery service available at this McDonald's location?
Delivery service is currently not available at this location; the restaurant is closed for delivery every day.
Can I order McDonald's food via a mobile app for this location?
Yes, you can order via the McDonald's app available on iOS and Android, or use the online ordering links provided.
Does the McDonald's at Charlton Service Plaza have a drive-thru service?
Yes, the drive-thru is open 24 hours every day for your convenience.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery (where available), Mobile Offers, Mobile Ordering, and WiFi.
What is the address of this McDonald's location?
It is located at Massachusetts Turnpike / I-90 East (Service Plaza), Charlton, MA 01508, USA, specifically at Charlton Service Plaza Eastbound.
Is there a gas station near the McDonald's at Charlton Service Plaza?
Yes, Gulf gas station and Charlton Service Plaza gas station are nearby, which can be convenient for travelers fueling their vehicles before or after visiting McDonald's.
What other food options are available near McDonald's at Charlton Service Plaza?
Nearby food options include Auntie Anne's for snacks and bakery items, D'Angelo Grilled Sandwiches for sandwiches, Papa Gino's for pizza, and Zorbas Pizzeria Tavern for Greek cuisine, allowing visitors to explore various dining choices close by.
Are there any pet services near McDonald's at Charlton Service Plaza?
Yes, pet services nearby include Pawz: A Pet Lodge, Best Friends Grooming Salon, and The Dog Haus offering pet boarding and grooming services for customers who travel with pets.