Business Details
About
Coffee ShopBankATM
Capital One Cafés are part bank, part café–all in one place. Everyone’s welcome, whether you bank with us or not. Come in for everyday banking and in-person support from Ambassadors. Café ATMs are fee-free for Capital One Checking account holders to get cash, deposit cash or checks, check their balance, or pay a credit card bill. Enjoy world-class coffee from Verve Coffee Roasters and an all-day food menu. Get 50% off handcrafted beverages every day when paying with a Capital One or Discover debit or credit card. Settle in and enjoy free Wi-Fi and comfortable spaces for working, meeting or taking a break. You can even work toward money goals with free-for-everyone financial literacy events and workshops. Capital One N.A., Member FDIC.
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Requires appointmentNot available
Location
Hours
Reviews
4.1
127 reviews
5 stars
86
4 stars
12
3 stars
2
2 stars
7
1 star
20
- LVLeigh VilaNov 7, 20255.0There seems to be a trend of hating reviews popping up from people who only write 1 star reviews because something didn't go their way, I don't get it. The security guard here is unproblematic and provided by the capital one HQ, not the store itself. To the "Sam Spade" user (who again, only writes 1 star reviews) and anyone like them: get your facts right before you make yourself look dumb. I and other customers WANT security here after having too many experiences with people coming in and make the environment uncomfortable and unsafe (people who come in threatening customers and staff or stand outside and yell at us). Re: Sam Spade concerns, this is a fairly small store and anyone standing in the cafe will be next to tables and customers if they themselves are not at a table, there's no where else to go. And in the photo that was posted, the security guard is SITTING at a table by himself, not stalking customers like you imply. Dear Capital One, please keep security in your stores. It is needed and makes things much more comfortable Drinks are good here.
- SSSam SpadeNov 6, 20251.0More than creepy, rather aggressive actually, that the coffee shop's manager has a security guard watching customers near where they are sitting. I've walked by, seeing the guard standingright next to some occupied tables. Mgt 101: surveillance in person of paying customers is overkill.
- CBCharles BtNov 3, 20255.0I felt compelled to write this after seeing the recent poor review which includes multiple false allegations. I'm a student here, so I go a few times a week and I know that most of the complaints in the latest review are blatantly false. The staff here are great and unless you require banking services or seek their help, they don't force anything. They cafe staff are efficient and always get my order right. This location DOES NOT have high turnover as the low rated review states, most if not all staff have been the same for at least the past two school years that I've been here. The banking staff here are helpful when needed, but if you don't require banking help they do not bother you aside from greeting you. They're quite friendly as I have seen many people approach them just to chat or ask questions. They do have to step when someone is being disruptive or otherwise causing issues, but I put the fault on this on the actual corporate entity of Capital One and not the actual staff in the cafe. Some suggestions for the decision makers at Capital One to prevent unfair reviews and confusion in the cafes: 1) put large and clear signage in reservation-only or banking-only spaces (the small squares basically don't do anything to prevent people in spaces they shouldn't be in); 2) allow these rooms to be locked by staff so people don't feel entitled to these spaces; 3) publicize in the cafe AND online what services are actually possible at cafe locations; 4) don't allow outside food/beverages; 5) require a cafe purchase or banking question to use the space. The latter two are personal gripes I have with the Capital One entity as it's annoying to walk into the cafe, make a purchase and then not have an open table because there are a bunch of people posted up with sweetgreen or Starbucks (RIP) In conclusion, the last 1 star review is full of lies and inconsistencies. Capital One decision makers need to make improvements that actually create a good environment for cafe customers and staff. Finally the banking/cafe staff on the ground do a 10/10 job given the orders they have to follow. Added photos I took of the current special menu and the cafe seating in case Google/Capital One tries to discredit my review lol
- JLJeffrey LeeOct 18, 20251.0Completely awful service where you get profiled and made to feel unwelcomed. It was slow and not that many people were in there and now I see why. After their sales people kept bothering us because we were exploring the "complimentary" rooms that were unused and had no reservations at the time, we will for sure be canceling our multiple credit cards along with switching over our checking and investment accounts. Combined that'll be 6 accounts lost from my family to a better competitor. They have high turnover of associates here and tend to attract these used car dealership type of customer service reps. These reps literally followed us around and acted like they were policing the grounds. The location at Assembly is much more courteous, they lack proper training here so maybe it's a management issue.
- MOMary OConnellOct 4, 20255.0Love all the locations but this one especially as i was visiting from Chicago needed to make a deposit. Took an Uber was very unfamiliar with the area. One of the staff cutie with platinum hair was so so helpful. He took the time to walk outside to help. I am truly grateful. The cafe was great also but good customer service is such a rarity these days. Thank you. 🙏
Frequently Asked Questions About Capital One Café
What is a Capital One Café?
A Capital One Café is part bank, part café–all in one convenient and welcoming space. Come in for everyday banking, in-person support from Ambassadors and handcrafted beverages from Verve Coffee Roasters. The Café offers free WiFi and cozy seating for all, plus most of our locations have extended and weekend hours. You can even work toward your money goals with free events, workshops and one-on-one Money & Life mentoring. Visit any of our 60+ locations nationwide whether you bank with us or not. Everyone’s welcome.
Can I come to a Capital One Café if I’m not a customer?
Whether you bank with us or not, everyone is welcome to come in for coffee, relax and recharge at our 55+ Cafés across the nation. Every Capital One Café location is truly a community space that offers both financial and social events to support your everyday well-being.
Will you try to sell me something at a Capital One Café?
No. Café Ambassadors are there to support you, not sell you. If you do have questions about products or services, they’re happy to answer them, but you can expect a sales free environment in all Capital One Cafés.
What can you do at a Capital One Café?
Get in-person support for your banking questions from our friendly Ambassadors all while enjoying your favorite beverage, an all-day food menu and comfortable spaces for working or taking a break. Open an account and explore other products and services in a no-pressure environment. Or, enjoy free-for-everyone programs and events to support your financial growth. The choice is yours.
Do Capital One Cafés have food or just coffee?
Yes, there’s a variety of food and beverages served at the Capital One Café.
Featuring craft coffee and a full-service coffee bar from Verve Coffee Roasters [https://www.vervecoffee.com/], teas and more, the Café is your new favorite “coffee spot.” The food menu features breakfast, lunch, snacks, and to-go items to keep you full while you sit and work or if you’re just stopping in for a quick bite.
Do Capital One Customers get perks at the Café?
Yes. While everyone can take advantage of all the things that Cafés have to offer whether you bank with us or not, Capital One customers can get 50% off handcrafed beverages every day when using a Capital One debit or credit card. Account holders of any Capital One product (18+ years of age or older) can reserve semi-private nooks available within almost every Café.
Can I open an account at Capital One Café?
Yes, through our self-service option, you can apply to open an account at a Capital One Café. Chat with a Café Ambassador and they can help you get set up.
How do I bank at a Capital One Café?
Capital One Cafés offer a modernized, friendly approach to banking that provides a low pressure way to get support. While we don’t have traditional bank tellers in our Cafés, customers can use our self-service options to get everyday banking done., even on the weekend. Ambassadors are on hand to assist you along the way with your banking questions, and can even help you apply for an account. Capital One Checking account holders can use Café ATMs fee-free to check their balance, deposit or withdraw cash, make credit card payments and more. Come in for everyday banking–stay to enjoy a handcrafted beverage. You can also:
- Replace, reissue or activate your debit card
- Lock and unlock your debit card
- Change your debit card PIN
- Receive sign-in support
- Update account information like your address, phone number and email address
- Place or remove a stop payment on a check or ACH
- Request duplicate tax forms be mailed to you
- Order a checkbook
Are there ATMs at a Capital One Café?
Yes, there are self-service ATMs available at all Cafés that are fee-free to Capital One customers. You can use them to deposit cash, deposit checks, pay your credit card bill and more. Not a customer? There’s a small fee to use the ATMs.
Can you reserve space at the Café?
Account holders (18+) can reserve a nook—a private workspace with tables and outlets—when they’re in the Café or from their Capital One mobile app. When in the Café, visitors can scan the QR code on the door of the nook to access the reservation portal to complete their booking. As of December 2024, account holders can make reservations in the Capital One mobile app by searching for their preferred Café, viewing the details of that Café and selecting "Reserve a Nook" to access the reservation portal.
What is a Capital One Café?
A Capital One Café combines banking and café experiences in one welcoming space, offering everyday banking, in-person Ambassador support, handcrafted beverages from Verve Coffee Roasters, free WiFi, and comfortable seating. Most locations have extended and weekend hours along with free financial events and workshops.
Can I visit the Capital One Café if I am not a Capital One customer?
Yes, everyone is welcome to visit a Capital One Café regardless of whether they bank with Capital One. You can enjoy coffee, food, and community events in a friendly space designed for all.
Does the Capital One Café try to sell me banking products during my visit?
No, Capital One Café Ambassadors provide support and answer questions but do not pressure you to buy products. The environment is sales-free and welcoming to all visitors.
What services and amenities are available at the Capital One Café in Harvard Square?
At this Café, you can get in-person help with banking, enjoy handcrafted coffee and food from an all-day menu, use fee-free ATMs if you have a Capital One Checking account, connect to free Wi-Fi, work or relax in a comfortable space, and attend free financial workshops and events.
Are food and beverages available at the Capital One Café?
Yes, the Café offers a full-service coffee bar with craft coffee, teas, and other drinks from Verve Coffee Roasters, along with a variety of breakfast, lunch, snacks, pastries, and to-go items.
Do Capital One customers receive any special perks at the Café?
Yes, Capital One customers get 50% off handcrafted beverages every day when paying with a Capital One debit or credit card. Account holders aged 18 or older can also reserve semi-private nooks for workspace in nearly every Café.
Can I open a bank account at the Capital One Café?
Yes, you can open a Capital One account at the Café using self-service options or with assistance from a Café Ambassador.
What are the operating hours of the Capital One Café at 24 JFK St, Cambridge, MA?
The Café is open Monday through Saturday from 7:00 AM to 7:00 PM, and on Sunday from 8:00 AM to 5:00 PM.
How can nearby places in Harvard Square help when visiting Capital One Café?
Nearby venues like the Academy At Harvard Square and Kaplan International Boston offer educational opportunities before or after your visit. Restaurants such as Uno Pizzeria & Grill, Russell House Tavern, and Life Alive Organic Cafe provide dining options close by, while places like The Comedy Studio offer entertainment for after your time at the Café.
What transit or nearby landmarks can help me find the Capital One Café in Harvard Square?
The Capital One Café is located in the bustling Harvard Square area in Cambridge, near landmarks such as Harvard University and popular coffee shops like Starbucks. Nearby retail stores like Warby Parker and the AT&T Store also mark the vibrant neighborhood where the Café is situated, making it easy to locate and visit.